Jelani Phillips Email & Phone Number

United Kingdom

London Area, United Kingdom

Experienced real estate investor with over 2 years of success in acquiring, managing, and selling residential properties. Proven track record of identifying lucrative investment opportunities, executing profitable transactions, and maximising return on investment. Skilled in market analysis, property valuation, financial modeling, and project management.

London, England, United Kingdom

Conducted analysis on user requirements, recognised trends and understood areas for development, using this to improve user experience. Took the lead in creating an integration project's business requirements document. Responsible for analysing data, business requirements and analysis, requirements elicitation, business requirement documentation, recognising trends, and delivering presentations/updates to key stakeholders

114 High Rd, Ilford Ig1 1By

Conducted analysis on data reports, recognising trends and understanding areas for development, using this to improve customer experience by conducting in-depth coaching sessions.Lead presentations to instil KPI’s as well as inform colleagues of policy and regulatory changes. Championed colleague engagement by coaching performance, whilst being receptive and adapting methods to better support individuals.Took lead on various projects relating to customer feedback, which positively impacted customer experience and business performance.Analysed data and wrote reports summarising team performance for management. Identified and recorded errors, presenting feedback and creating coaching plans where necessary. This ensured colleagues are following process and offering suitable products and services, whilst delivering excellent customer experience.Assisting in the day to day management of 20+ colleagues who focus on Retail and Corporate banking customers Managed Expressions of Dissatisfaction ensuring FCA guidelines are followed whilst putting the customer at heart when resolving incidents providing the best resolution.Train and deliver process updates and new procedures to Team Representatives

114 High Rd, Ilford Ig1 1By

Provided excellent customer service by dealing with a variety of queries and providing solutions in an efficient, highly detailed and professional manner.Ensuring GDPR is followed and risk management is completed on each call to safeguard accounts and take appropriate action if there is potential compromise.Daily interaction with retail/corporate and personal clients via phoneProcessing detailed verification steps (due diligence) and mandate checksBecame adept in using platforms such as T24, CRM, and 4TRESS.Portraying great enthusiastic communication skills through active listening, understanding, and analysing information in a fast paced environment to excel in performance standards.Constantly resolving customer queries and providing solutions for any future potential issues.Initiating and sending correspondence such as detail change confirmations, statements, MT103.

Freeman House, Langston Rd, Essex Ig10 3Tq

To be responsible for the manual processing of first-time customer applications. The process includes confirming the customer’s personal details and carrying out affordability assessments ensuring the customer fully understands our product and services Answering a high number of incoming calls along with making a high number of outbound calls to customersAchieving daily and monthly individual targets

293 Hall Ln, London E4 8Nu

Customer service skills (face to face), Calculations of large amounts of money, Handling conflict management and challenging behaviour,

710 Hertford Rd, Enfield En3 6Nr

Overall management of the buildingCo-ordinate bookings and supervise events Health and safety officer for the buildingPeople management skills are neccesary to ensure the smooth running of all events

Business Analysis, Bcs Accredited Qualification

Project Management, Agile Pm Foundation Course Completed, Currently Studying The Practitioner Course

https://www.apm.org.uk/

Music Production And Sound Engineering Course, Music

Applied Science Btec (Merit) - Sports Studies Btec (Distinction Merit)

Activities and Societies: Member of the St Marys high School Basketball Academy

6 Gcses, Grade A-C, Including Maths And English

Activities and Societies: Young Ambassador: Nominated to be a Youth Sport Trust Young ambassador for Enfield, My role involves increasing.