Jelani Bunn Email & Phone Number

Boise, Idaho, United States

Provide on-site technical skills in installation, emergency repair, preventative maintenance and onsite training of operation on assigned printer equipment throughout Idaho, Utah, Washington & Oregon. Job duties inlcude:• Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution• Technical and mechanical troubleshooting • Installing required modifications and engineering changes to ensure that the equipment is within specifications and increase customer productivity• Working closely and developing strong business relationships with customer and client personnel • Maintaining strong communication channels with scheduling team, parts team and phone support team to ensure complete customer satisfaction with service delivery and machine performance

Boise, Idaho, United States

In this role I was brought on to assist with IRIS data quality control due to increasing volumes of vaccination reports, as well as aid with testing the Idaho Immunization Program's newly developed application implemented to streamline and improve patient access to immunization recordsDuties performed included:• Provide technical support to Idaho healthcare, childcare, and school users utilizing IRIS for vaccination reporting and inventory scheduling• Follow up with providers to perform updates to user accounts & patient accounts over the phone, via email, or through fax• Develop & maintain close relationships with healthcare clients to maintain, update, and provide medical information on healthcare patients and inventory ordering statuses • Assist with managing IRIS inquiries and application support as well as implementation of data control processes for healthcare clients

Meridian, Idaho, United States

• Manage client accounts in active directory and troubleshoot technical issues remotely via RDP, automated bash scripting, and end-user instruction• Assist with migrating user accounts to cloud environment, certify authentication credentials via certificate authority for account setup, and resolve software & hardware issues• Utilize pre-established guidelines and experience to enhance customer call satisfaction and call time resolution• Assist with network troubleshooting and connectivity issues as well as utilize bypass methods to remedy access to company resources

Boise, Idaho, United States

Utilize Microsoft Office to collect and organize medical, fleet and fire equipment needs• Troubleshoot mobile device equipment and network issues• Managed subordinates on various tasks through mountainous and remote terrain in strenuous work load conditions• Communicate with dispatch or air attack personnel to assist with management of forest resources, and problem mitigation for incident response• Study terrain, fuel load, and weather conditions to alert personnel on influencing factors immediately affecting tactics employed at ground level

Boise, Idaho, United States

Utilize the Resource Ordering & Statusing System to staff incidents within the great basin and correspond with dispatch agencies nationwide to assist with forest resources, resource ordering, and scheduling for incident needs• Provide report to incident responder personnel on weather conditions and expectations for atmospheric conditions influencing the extremity and severity of incident complexity• Coordinate with colleagues to ensure equipment, personnel, and time periods were flowing in unison with incident needs