Jelani Bunn Email & Phone Number

Boise, Idaho, United States

• Provide on-site technical skills in installation, emergency repair, preventative maintenance and onsite training of operation on assigned printer equipment throughout Idaho, Utah, Washington & Oregon. Job duties inlcude:
• Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
• Technical and mechanical troubleshooting
• Installing required modifications and engineering changes to ensure that the equipment is within specifications and increase customer productivity
• Working closely and developing strong business relationships with customer and client personnel
• Maintaining strong communication channels with scheduling team, parts team and phone support team to ensure complete customer satisfaction with service delivery and machine performance

Boise, Idaho, United States

• In this role I was brought on to assist with IRIS data quality control due to increasing volumes of vaccination reports, as well as aid with testing the Idaho Immunization Program's newly developed application.
• Provide technical support to Idaho healthcare, childcare, and school users utilizing IRIS for vaccination reporting and inventory scheduling
• Follow up with providers to perform updates to user accounts & patient accounts over the phone, via email, or through fax
• Develop & maintain close relationships with healthcare clients to maintain, update, and provide medical information on healthcare patients and inventory ordering statuses
• Assist with managing IRIS inquiries and application support as well as implementation of data control processes for healthcare clients

Meridian, Idaho, United States

• Manage client accounts in active directory and troubleshoot technical issues remotely via RDP, automated bash scripting, and end-user instruction
• Assist with migrating user accounts to cloud environment, certify authentication credentials via certificate authority for account setup, and resolve software & hardware issues
• Utilize pre-established guidelines and experience to enhance customer call satisfaction and call time resolution
• Assist with network troubleshooting and connectivity issues as well as utilize bypass methods to remedy access to company resources

Boise, Idaho, United States

• Utilize Microsoft Office to collect and organize medical, fleet and fire equipment needs
• Troubleshoot mobile device equipment and network issues
• Managed subordinates on various tasks through mountainous and remote terrain in strenuous work load conditions
• Communicate with dispatch or air attack personnel to assist with management of forest resources, and problem mitigation for incident response
• Study terrain, fuel load, and weather conditions to alert personnel on influencing factors immediately affecting tactics employed at ground level

Boise, Idaho, United States

• Utilize the Resource Ordering & Statusing System to staff incidents within the great basin and correspond with dispatch agencies nationwide to assist with forest resources, resource ordering, and scheduling for.
• Provide report to incident responder personnel on weather conditions and expectations for atmospheric conditions influencing the extremity and severity of incident complexity
• Coordinate with colleagues to ensure equipment, personnel, and time periods were flowing in unison with incident needs