Duties:* Manage/Monitor all equipment in a multi-site environment in compliance with regaulations and best practices.* Manage service desk with multiple technicians supporting internal customers.* Data analysis to help determine appropriate rating and underwriting decisions.* Manage own AUs within an enterprise Microsoft 365 environment* Maintain MFA authentication for all network entry ports (Duo)* Plan and budget all IT initiatives* Lead developer on public system for rating and managing personal lines property policies.* Enforce quality control standards across development opportunitiesSpecific project accomplishments:* Successfully onboarded 3 acquisitions into network and systems including Site to Site VPN, data migration, backup strategies, user security, web proxy, RD Gateways, and client VPNs as needed* Migration of data circuits on multiple occassions* Multiple replacements of firewalls with minimal incidents* Extensive project planning and workflow design* Implemented a service desk ticketing system and Agile development system* Completed cloud migration of Exchange* Completion migration from on-premises to cloud hosted phone system* Converted from analog fax lines to cloud hosted fax service* Designed and implemented multiple rating schemes for Personal Lines policies, including converting from Texas Benchmark to TIV based rating* Implemented CRM module including importing data from existing systems* Worked with vendors to create data flow to reduce manual entry needs across multiple systems

Accounts payable, reporting, process development, reconciliations, and special projects.

* Lead analyst for a small team, and served as media department assistant manager.* Played major role in designing systems and procedures for startup media buying department, including paperless filing system, file sharing, and data import.* Reporting: Designed, implemented, and maintained reporting system including data mining, data cleaning, and compilation utilizing complex Excel formulas, macros, and routines.* Operated as a Quality Assurance analyst for internal call center.* Performed requirement gathering and technical needs analysis for internal software design, as well as hardware and software purchase.* Performed multiple analyses used for cost-cutting of client enterprises.* Used historical evidence to conduct expected performance analysis used to price media buys, assist with budget goals, prepare call center, and determine expected revenue.* Handled all duties related to media traffic (assigning 800#s to stations, ordering tapes, sending instructions to dub house and stations, and filing all information) for an average of 50 stations per week.* Designed and maintained Excel spreadsheets, macros, and VBA scripts to facilitate operations resulting in savings of over 25 man-hours per week.

(2000-2001 Accounts Receivable Clerk, 2001-2003 Accounts Payable Clerk, 2003-2009 Bookkeeper, 2009-2012 Accounting Coordinator)* Varied experience in General Accounting (AR, AP, Cash Management, Bank Reconciliation, Journal Entries, GL Coding, Billing and Invoicing) in a cost center environment.* Heaviest experience in Cash Management, Reconciliations, and Billing/Invoicing* Requirement gathering and conversion to technical needs for internal software development and to assist with software conversion.* Developed and maintained Excel spreadsheets, macros, and VBA scripts to facilitate operations within multiple departments resulting in savings of over 70 man-hours per month.

(Contributer 2009-2011, Editor-in-Chief 2012-2013)*Publish articles and editorials under the pseudonym Jason Gillow*Organize and manage a team of reporters covering alternative football leagues*Assist in planning general direction and mission of website.*Moderate a forum of diverse personalities

*Handle inbound Customer Service inquiries with top level service*Conduct market research surveys from a cold-call list, maintaining a required completion percentage.