- Conduct analyses of the adequacy of the ICT service and their compliance with business processes and needs.- Suggest changes of business ICT services in cooperation with other participants in the process- Participates in the identification of business needs- Coordinates the interaction of the ICT service owner with other structures in order to define solutions that meet the needs of the system- Analyses and approves the proposed implementation of the defined requirements for… Show more - Conduct analyses of the adequacy of the ICT service and their compliance with business processes and needs.- Suggest changes of business ICT services in cooperation with other participants in the process- Participates in the identification of business needs- Coordinates the interaction of the ICT service owner with other structures in order to define solutions that meet the needs of the system- Analyses and approves the proposed implementation of the defined requirements for application changes in accordance with functional requirements - Participates in developing of business IT services - Responsible for defining the required level of service, availability, capacity and key performance indicators when introducing or modifying an ICT service- Participates in creating of cost-benefit analysis when introducing new business ICT services- Participates in the selection of new applicative solutions- Participates in the process of planning the release of changes in the production environment- Responsible for support of testing and validation of business ICT service- Participates in the analysis of incident and service-related problems in order to identify anomaly in functionality and to improve business ICT services- Identify opportunities and propose measures to improve business ICT services- Participates in the development project teams of the sector and project teams of the bank in accordance with the defined role- Participates in the development of methodologies, rules, procedures, instructions for work and other acts. Show less

- Organizing and managing of the department- Responsibility for control, regularity and legality in the work of the department- Improvement of business from payment domain, distribution channels and card business- Monitoring and implementation of laws and instructions related to regulations in the domain of electronic and mobile banking and card business- Active participation in projects related with mobile banking and card business- Market research, monitoring and analysis… Show more - Organizing and managing of the department- Responsibility for control, regularity and legality in the work of the department- Improvement of business from payment domain, distribution channels and card business- Monitoring and implementation of laws and instructions related to regulations in the domain of electronic and mobile banking and card business- Active participation in projects related with mobile banking and card business- Market research, monitoring and analysis of electronic and mobile banking, web platforms and card business- Providing support to sales sectors- Communication with vendors in order to improve the quality of customer support- Testing of new e-banking / m-banking solutions- Creating a budget plan for card business- Reporting on the status of incidents, problems and requests- Preparation of procedures and working instructions Show less

- Independent participating in functional maintenance of existing applications and deployment of new applications in production environment- Integrating new versions of IT solutions developed in-house, by BHFM or other by vendors- Managing and participating in various projects of launching or enhancing IT solutions- Monitoring IT applications in production and taking needed measures in order to avoid problems- Supervise maintenance of existing IT resources (UNIX/AIX, Linux and… Show more - Independent participating in functional maintenance of existing applications and deployment of new applications in production environment- Integrating new versions of IT solutions developed in-house, by BHFM or other by vendors- Managing and participating in various projects of launching or enhancing IT solutions- Monitoring IT applications in production and taking needed measures in order to avoid problems- Supervise maintenance of existing IT resources (UNIX/AIX, Linux and Windows environment) and adequate configuration.- Efficient carrying out of complex tasks under defined deadlines- Communicating regarding tracking and completion of tasks with all relevant stakeholders- Performing activities per request of superordinate persons and in the accordance with job requirements and regarding bank’s procedures/rules/regulations- During this period I received an internal Bank award for the best individual for 2017 year Show less

After successful finish of project I changed position with main duties:Defining customer business functions and processes. Consulting with functional unit management to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs… Show more After successful finish of project I changed position with main duties:Defining customer business functions and processes. Consulting with functional unit management to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Tracking and fully documenting changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Identifying opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.Assisting in developing an overall change management strategy for the court.Participating in user acceptance testing and testing of new system functionality. Show less

In the bank was created a new department for product and service development for global banking transactions for corporate and retail clients and I become a part of good team with main duties:Defining product features in line with client needs and competition trends (through regular benchmarks and quality approach)Proposing of pricing models based on knowledge of technical costs, income, and market trendsCoordination of development related to products for retail and corporate… Show more In the bank was created a new department for product and service development for global banking transactions for corporate and retail clients and I become a part of good team with main duties:Defining product features in line with client needs and competition trends (through regular benchmarks and quality approach)Proposing of pricing models based on knowledge of technical costs, income, and market trendsCoordination of development related to products for retail and corporate divisions with focus on technical possibilities, client satisfaction and profitabilityFrom 2010 until 2016 I was in charge for several projects such as introductions of new installment credit card, credit card for corporate clients, new module for card transactions booking (new accounting schema and all system implementation), automatization of several manual processes for corporate back officeThe biggest project that I was involved as lading business expert was Migration to new card processing company. My main duty was analyze of all processes in Core banking system and system on processor side. I wrote specification for all development on both sides. I coordinated and actively participated in implementation and testing of new development.During this period I received an internal award for implementation of solution for improvement of business processesKey Skills Gained:On this position I learnt how to do good analysis of the business process and how to improve it. On project for card migration I learnt how to coordinate all project activities from beginning until project go live.I gained the basic knowledge of SQL language Show less

I was promoted and my main duties were:Managing work of card officersCoordination of projects related with card business (new type of cards, new services link with card).Writing bank’s procedures in card domainParticipation in writing of documents for the clientsKey Skills Gained:On this position I learnt how to manage people and organize the daily duties, how to coordinate and lead the projects.During this period I have used computer software such as… Show more I was promoted and my main duties were:Managing work of card officersCoordination of projects related with card business (new type of cards, new services link with card).Writing bank’s procedures in card domainParticipation in writing of documents for the clientsKey Skills Gained:On this position I learnt how to manage people and organize the daily duties, how to coordinate and lead the projects.During this period I have used computer software such as complete Microsoft Office Show less

After establishing of new information system I changed the position and my main duties were:Daily control of incoming and outgoing files linked with card processing.Control of all reports for daily booking and reconciliationDaily communication with processing companySolving problems that appears on processor side or in core banking systemPreparing internal and external reports Key Skills Gained:On this position I learnt how to professionally communicate with… Show more After establishing of new information system I changed the position and my main duties were:Daily control of incoming and outgoing files linked with card processing.Control of all reports for daily booking and reconciliationDaily communication with processing companySolving problems that appears on processor side or in core banking systemPreparing internal and external reports Key Skills Gained:On this position I learnt how to professionally communicate with external participants in card business During this period I have used computer software such as Microsoft Office Access, XML editors Show less

I was engaged in the project of card business migration to a new processor’s platform.Main duties:Follow up of project plan, costs and working hours of project teamParallel with that, I actively participated in implementation of new banking information system in part of card processing.Main duties: Parameterization and testing of all programs for card processingTesting of processing of all files that are exchanged with card processorKey Skills… Show more I was engaged in the project of card business migration to a new processor’s platform.Main duties:Follow up of project plan, costs and working hours of project teamParallel with that, I actively participated in implementation of new banking information system in part of card processing.Main duties: Parameterization and testing of all programs for card processingTesting of processing of all files that are exchanged with card processorKey Skills Gained:On this position I learnt how to organize time and resource in best way and reduce cost as much as possible. During this period I have used computer software such as MC office (MC word, MC excel, MC project, MC Power point…) Show less