Jelena Zigic Bogovic Email & Phone Number

Croatia

Led company reorganization, developing job systematization and descriptions, establishing a feedback culture, defining onboarding processes, and setting up a project management reporting system. Managed recruitment processes and organized internal operations efficiency. Cooperated daily with current clients and developed prospects for future clients..

Benefit and compensation program leader. National point of contact for yearly global management bonus. Leading national employee satisfaction survey project and action planning. Local HR project manager. Leadership development trainer and coach. Business manager and team leader onboarding programs creator and trainer. Led HR team integration in.

Workforce capacity planning, staffing, forecasting, and reporting across three countries (Croatia, Serbia, N. Macedonia), ensuring the achievement of contractual service level KPIs. Tracked and managed schedules, attrition, sickness, and payroll preparations while maintaining a strong focus on client satisfaction through weekly business reviews. Developing.

Led a team of up to 25 multi-lingual customer support representatives (CSR) as the direct line manager. Facilitated leadership and development programs and co-created a Team leader onboarding program. Managed up to 80 CSRs, both in-office and remote, 24/7. Conducted coaching and feedback sessions for direct reports.

Managed real-time workforce operations for the Client delivery system, ensuring efficient coordination among couriers, vendors, customers, and customer support representatives. Oversaw and organized workforce resources to optimize performance and service delivery.

Managed risk and trading strategies for 30+ portfolios across the UK, Spain, Italy, Germany, Slovenia, and Poland markets. Conducted daily client and supplier communication, led monthly energy risk management calls, and set financial targets.

Lead qualification, campaign development, and sales pipeline expansion for four distinct EU energy sustainability campaigns. Led LinkedIn Sales Navigator campaigns to generate leads. Managed and maintained the Salesforce database for efficient client tracking. Delivered tailored project and client solutions.

For ENVSEC Initiative. Desktop and field analysis of landslide hazard susceptibility in a local community (GIS online modeling); Analysis, assessment and development of the document “Action plan for rising community awareness on disaster risk reduction (DRR) for city of Banja Luka”Cooperation and consultancy with Aarhus Center, OSCE Mission in Bosnia and.

Developing consortium and proposals for the EU funds/grants and cross-border cooperation (Horizon 2020, EUSDR Start fund). Initiating and maintaining cooperation within state institutions in the Danube region.

Financed by CEE Bankwatch Network:Monitoring and reporting on international financial institutions (EIB, EBRD), organizing cross-sectoral cooperation with different local and regional stakeholders. Press releases and communication with experts and Academia.

The NGO budget preparation, monthly monitoring and financial reporting per project and per organization. Payroll preparation. Vendor cooperation.

Supporting EU project management cycle and reporting procedures for the EU reporting process.

Associate'S Degree

Master’S Degree

Bachelor'S Degree