Jelena Mićović Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

- Creating and executing messaging strategy for large enterprise customers.- Create action plans that power high delivery quality to promote increased customer usage.- Maintain high-profile relationships with enterprise customers.- Daily engagement on negotiations for better commercial terms and quality improvement, in line with business needs and strategy.- Develop long-term strategic relationships with key accounts.- Executes all routing and pricing actions in line with account strategy, aimed at preserving deliverability and cost maximization.- Playing a key role between sales and procurement.- Active participation in service quality improvement by negotiation, testing, and executing traffic routing change with appropriate monitoring of quality.- Proactively responding to changes in provider capabilities and customer traffic profile, selecting new routes as appropriate.- Adjusting routing setup in order to create continuous growth of business.- Proactively monitors customer performance and performs routing modifications.- Maintaining a knowledge of the Messaging industry and ecosystem.- On-demand routing configurations.- Planning and presenting reports on account progress and goals.- Learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.Skills: Financial Analysis · Team Management · Negotiation · Business Strategy · Business Development · Account Management · Marketing · Customer Relationship Management (CRM) · Customer Service · Sales

Belgrade, Serbia

- Creating and executing messaging strategy for large enterprise customers.- Create action plans that power high delivery quality to promote increased customer usage.- Maintain high-profile relationships with enterprise customers.- Daily engagement on negotiations for better commercial terms and quality improvement, in line with business needs and strategy.- Develop long-term strategic relationships with key accounts.- Executes all routing and pricing actions in line with account strategy, aimed at preserving deliverability and cost maximization.- Playing a key role between sales and procurement.- Active participation in service quality improvement by negotiation, testing, and executing traffic routing change with appropriate monitoring of quality.- Proactively responding to changes in provider capabilities and customer traffic profile, selecting new routes as appropriate.- Adjusting routing setup in order to create continuous growth of business.- Proactively monitors customer performance and performs routing modifications.- Maintaining a knowledge of the Messaging industry and ecosystem.- On-demand routing configurations.- Planning and presenting reports on account progress and goals.- Learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.Skills: Financial Analysis · Team Management · Negotiation · Business Strategy · Business Development · Account Management · Marketing · Customer Relationship Management (CRM) · Customer Service · Sales

Belgrade, Serbia

- Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.- Examine traffic patterns in log files, databases and internal tools looking for issues and changes in quality.- Learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.- Customer specific quality monitoring.- Identify, clarify and resolve the general and specific customer impacting problems.- Investigating current and potential traffic.- Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.- Advanced troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving the issues.- Deep dive into data to discover any potential deliverability issues.- Work closely with Traffic QA Technicians, assist in modifying routes for best case delivery.- Escalation point to customer issues related to service delivery.- Creating new procedures, process and optimizing new tools.- Help in defining tools, reports and alert which can be built for better quality monitoring.- Creating new strategies to improve monitoring multiple products.

Belgrade, Serbia

- Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.- Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.- Support Routing and Business Enablement team’s management of global SMS delivery by handling the SenderID changes.- Troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.- Alerting and Communication – Internal and External.- Process and tools optimizations.- Real time Voice and SMS quality monitoring.- Learn global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.- Provide responsive support in line with company service levels and proper handling.

Belgrade, Serbia

- Configuring equipment, installing software, setting up email/telephones, VPN accounts and other services, setting up accounts and access rights based on role, providing employees office access.- Identifies diagnoses and resolves issues for users of the internal systems and applications, personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, VPN, and local-area network access problems.

Computer Network Administration

Cisco Certification Ccna, Ccna Routing & Switching

Financial Technician