Jelena Mitrovic Email & Phone Number

San Jose, CA, US

San Francisco Bay Area

• Designing, monitoring, and maintaining the transformer-based multi-layered machine learning models (e.g. BERT) used for calculating our core metrics, and identifying the root causes for metric movements.
• Leveraging NLP models in Python to analyze the customer sentiment and intent to provide a better experience with the platform.
• Ensuring the ongoing maintenance and improvement of the custom-built payout model.
• Working with large and complex data sets to synthesize and derive practical insights using strong SQL knowledge.
• Building and maintaining PowerBI dashboards using the internal database to help the team better track expert performance, customer satisfaction, and engagement.
• Translating analytics results into insightful business recommendations and communicating these insights with all levels of management.

Novi Sad, Vojvodina, Serbia

• Led three projects by managing data analysis process, project deliverables, and resources
• Performed exploratory data analysis, data processing, data mining, and statistical modeling within projects’ frameworks on databases of 1K+ data points in SPSS, R, and Python
• Analyzed data and forecasted product trends, customer behavior, and market challenges to provide business insights, influence strategic direction, and provide analytical solutions for business growth
• Reduced data preparation time tenfold and automated workflows by writing reusable pipelines in Python
• Contributed to the company’s revenue by acquiring new clients using strong communication skills

• Leveraged knowledge of Google AdWords and LongTail Pro to conduct in-depth market research and generate data-driven insights to influence decision-making.
• Charted the successful development of engaging content and high-quality websites using WordPress.
• Maximized website traffic and overall visibility by utilizing Google Analytics to enhance both on-site and off-site SEO.

Serbia

• Applied descriptive and inferential statistics (chi-square test, t-test, ANOVA, linear and logistic regression) on large structured and unstructured datasets to identify trends, relationships, and differences
• Generated in-depth reports for clients to outline data, trends, and changes, utilizing figures and tables

Rochester, New York, United States

• Full-time InternshipMt. Hope Family Center"Project TRUST"
• Gathered high-quality data through in-person questionnaires, cognitive testing, EEGs, eye-tracking, and biophysiological technology working with 3 1/2 year-old children and their mothers in order to determine how.
• Developed data-driven insights and conclusions by analyzing data for sample sizes of 600+ participants and utilizing descriptive and inferential statistics in SPSS.

Novi Sad, Serbia

• Clinical Psychology Team, Faculty of Philosophy
• Analyzed data using SPSS

Novi Sad, Serbia

• Center for Behavioral Genetics, Faculty of Philosophy"Heredity, Environmental and Psychological Factors of Mental Health – Twin Study"
• Designed and facilitated surveys after identifying key metrics aligned with the project goals
• Generated impactful results using the statistical analysis on 90+ data with 500+ variables in SPSS
• Co-authored 13 conference papers and scientific publications

Novi Sad, Serbia

• Project: "Neuropsychological Testing, MR Spectroscopy and Diffusion Tensor Imaging in Early Diagnosis of Neurocognitive Disorders in HIV+ Individuals"
• Facilitated in-person questionnaires and neurocognitive tests to gather data by working with HIV patients, to determine the relationship between neurocognitive parameters, MR Spectroscopy results, and the treatment
• Gained experience utilizing regression models and MANOVA (90-500 participants with 500+ variables) in SPSS and R

Master Of Science - Ms, Analytics

Coursework: • Machine Learning • Data Mining • Logistic Regression • Customer Analytics • Time Series & Forecasting • Financial Analytics.

Data Analyst Nanodegree

Calculus

Master Of Arts - Ma, Clinical Psychology, 9.88/10

Student Exchange Program, Psychology

Student Exchange Program

Bachelor Of Arts - Ba, Psychology, 9.58/10

Introduction to Statistics Advanced Statistics Multivariate Analysis

Education record