Jelena Picuric is a Vice President of Member Experience at Hero. She possess expertise in project management, management, procurement, negotiation, contract management and 21 more skills. She is proficient in Italian and German. Colleagues describe her as "Jelena is a standout Operational Executive. She is willing to take on the toughest challenges within the organization and develop and implement effective solutions that bring tangible and quantifiable benefits. Jelena is a team player with commercial sensibility to bring value and insight to her internal and external business partners. I would welcome the opportunity to work with Jelena once again " and "Jelena is the most efficient and organized leader I know. She makes decisions quickly using a data-driven management style, resulting in huge operational improvements. She increased GroundLink's on-time rate from 82% to 99%, allowing GroundLink to provide the industry's only on-time guarantee. In addition, Jelena automated 80% of operations, resulting in significant cost savings, quicker response rates, and more satsified customers and drivers, achieving a 93% Net Promoter… Show more"