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Preparation of payment instructions to the Pension Fund Custodian for all classes of payment within 24hours of receipt of approvals from the National Pension Commission. Ensure that notification of payment letters is adequately dispatched to retirees following their payment request. Monitoring retirees account with instruction payment processed to the Pension Fund Custodian. Reconciliation with Fund Account unit on issues related to the transfer of retiree funds from one fund to another… Show more Preparation of payment instructions to the Pension Fund Custodian for all classes of payment within 24hours of receipt of approvals from the National Pension Commission. Ensure that notification of payment letters is adequately dispatched to retirees following their payment request. Monitoring retirees account with instruction payment processed to the Pension Fund Custodian. Reconciliation with Fund Account unit on issues related to the transfer of retiree funds from one fund to another Reconciliation of all payment types with Fund Account department, Pension Fund Custodian and the monitoring of the transaction made into clients’ bank account Reconcile bank account transaction on all Funds with transactions on General Ledger Preparation of Admin fee schedule, Monthly Fund Admin Report including reconciliation of all payment types with Fund Account Unit before third working day of the month Payment of retirees’ monthly pension before 24th of every month Show less

Maintaining of the retiree e-files and ensure they are updated on the goWrite letters to employers for confirmation of remittance of pension contributions for ex-employeesOne on one discussion with retirees and administration of their retirement computation templates. Processing of retirees’ documents to the processing unit for processing to PENCOM Follow up with relationship management department on outstanding documents related to retirees paymentEnsure that contributions,… Show more Maintaining of the retiree e-files and ensure they are updated on the goWrite letters to employers for confirmation of remittance of pension contributions for ex-employeesOne on one discussion with retirees and administration of their retirement computation templates. Processing of retirees’ documents to the processing unit for processing to PENCOM Follow up with relationship management department on outstanding documents related to retirees paymentEnsure that contributions, registration and all generic form of SMS are sent out daily.Advise retirees on Programmed withdrawal agreement Customer Relation Ensure that departmental reports are ready for MPR and Board meeting on a monthly and quarterly basis respectively. Show less

Assigned with the responsibility of ensuring that the newly installed Call Centre is running at a maximum pace with professionalism.Ensure a balanced workflow and draft the Standard Operating Procedure for the call Centre. Ensure that all calls from the Call Centre are attended to professionally Ensure that contributions, registration and all generic form of SMS are sent out daily. Managing and keeping tracks of SMS sent to clients. Ensure all queries both inbound and… Show more Assigned with the responsibility of ensuring that the newly installed Call Centre is running at a maximum pace with professionalism.Ensure a balanced workflow and draft the Standard Operating Procedure for the call Centre. Ensure that all calls from the Call Centre are attended to professionally Ensure that contributions, registration and all generic form of SMS are sent out daily. Managing and keeping tracks of SMS sent to clients. Ensure all queries both inbound and outbound are registered on CRM Ensure first call resolution of 100% of the total calls received immediately Ensure that call quality meet set standard and that all telephone etiquettes are strictly adhere to by the representatives. Ensure prompt response of all clients’ request. Reporting of the Call Centre activities daily, weekly monthly and quarterly. Show less

Resolve all clients’ queries, complaints and requests received via various platforms (electronic mails, letters, phone calls and walk-in clients) in a friendly, professional and timely manner within stipulated timelines. Maintain the relationship between the Organization and its high net worth clients for continued growth of business. Resolve all issues as regards retirees’ payment requests for prompt processing of retirement benefit. To ensure prompt payment of retirees’ monthly… Show more Resolve all clients’ queries, complaints and requests received via various platforms (electronic mails, letters, phone calls and walk-in clients) in a friendly, professional and timely manner within stipulated timelines. Maintain the relationship between the Organization and its high net worth clients for continued growth of business. Resolve all issues as regards retirees’ payment requests for prompt processing of retirement benefit. To ensure prompt payment of retirees’ monthly pensions by safeguarding against returns from their banks Generate weekly/monthly/quarterly reports as it relates to retirees’ payment requests for management usage. One on one interaction with retirees carefully explaining the available options for access to their Retirement Savings Account. Liaise with branch offices for reconciliation on retirees’ payment request Show less