Experienced in managing residential projects, including designs, extensions, alterations, restorations, and conservations from initial concept to project completion, with a focus on aligning with client needs to create sustainable, functional, and aesthetically pleasing solutions..• Creating innovative design solutions that meet client needs while adhering to industry standards.• Produce detailed blueprints and documentation, making necessary revisions to ensure accuracy and compliance.• Compile comprehensive project specifications to guide the construction process and maintain alignment with design intent.• Manage project budgets and timelines, ensuring adherence to financial constraints and delivery schedules.• Ensure compliance with relevant standards, building codes, guidelines, and regulations, maintaining quality and safety throughout the project lifecycle.• Conduct on-site visits to assess project progress, providing regular status updates and addressing any emerging issues.

Collaborate with architects and designers to produce stunning visual representations of architectural plans and interiors, bringing concepts to life with high-quality 3D renderings and realistic visualizations. Focused on delivering compelling, detail-rich visuals that effectively communicate design intent and enhance client presentations.

• Develop Architectural Plans: Create comprehensive architectural plans for single and multifamily residential projects, ensuring design integrity and compliance with local codes and regulations.• Prepare Architectural Documentation: Produce detailed construction documents, specifications, and drawings that guide the building process and ensure accuracy in execution.• Create Marketing Presentations: Design compelling marketing presentations that effectively communicate project concepts and benefits to clients, stakeholders, and potential buyers.• Conduct Site Analysis: Perform site assessments to inform design decisions, considering environmental factors, zoning regulations, and community needs.• Produce Realistic 3D Renderings: Utilize advanced rendering software to create high-quality, realistic visualizations of projects for presentations and marketing purposes.

Working in a highly dynamic environment I was accountable for timely, efficient, and effective call management, SLA attainment, and delivery against management mandated priorities. I was responsible for Call Management and Field Logistics operations and providing related support for the NCR Worldwide Service Logistics Organization. Alongside workload balancing, I was directly interfacing with FCIM and Field Management on a daily and hourly basis.• Anticipates customer needs and proactively identifies solutions• Task assignment based on type, severity, urgency, technicians' skill• Prioritizes, organizes, and completes work to meet established objectives• Monitoring all open work orders while maximizing SLA obtainment opportunity• Generating new work orders (NEOS, BMC Gems)• Logging work-orders on various portals for the international contractors• Workload balancing with customer prioritization, with regards to specific customer requirements (FCI, availability)• Proactively sourcing parts: Locally, In Country, Regionally, Globally• Collaborate with FedEx, UPS, Choice, DHL, RICO, and various international carriers on successfully achieving all SLAs• Assisting with Parts Entitlement processes • Assisting other agents with the problems they encounter while interacting with end customers, support departments, and technicians in the field• Resolving escalated calls from the customers' account management and IT support departments• Being a point of contact to technicians, support teams, and customers' management • Phone and email communications with all NCR Services and Service Enablement Departments• Providing updates to all inquiries/escalations/directions• Updating tasks with part information, status, technicians' status, possible issues, course of action, solution

• Task assignment based on type, severity, urgency, technicians' skill• Monitoring all open work orders while maximizing SLA obtainment opportunity• Workload balancing with customer prioritization, with regards to specific customer requirements (FCI, availability)• Proactively sourcing parts: Locally, In Country, Regionally, Globally• Being a point of contact to technicians, support teams, and customers' management • Phone and email communications with all NCR Services and Service Enablement Departments• Providing updates to all inquiries/escalations/directions• Updating tasks with part information, status, technicians' status, possible issues, course of action, solution

As an Intelligent Dispatch agent, I was the focal point for the Service Engineers and the Customer Account Management teams. I planned daily duties for over forty technicians, maintained communication, provided updates, and plan alterations to meet the contractual requirements.• Assigning work orders to Customer Engineers• Planning, prioritizing, and organization of all open tasks for Customer Engineers on the assigned territory• Distributing the workload while meeting contractual requirements by prioritizing and routing Customer Engineers in an efficient manner• Constantly communicating with the field, and using limited resources to achieve the optimal level of customer satisfaction• Ordering parts and maintaining the availability of parts needed to provide the best, and most effective service on time• Monitoring and resolving escalations, via email and escalation tool, and updating customer's account management • Creating daily reports for highly visible tasks• Built and maintained vendor communication• Plan series of actions to meet Service Level of Agreement • Developing procedures and workflow guides that allowed for instant reaction and recovery from possible failures

• Developed projects from conceptualization through design development, ensuring alignment with client objectives and industry standards.• Produced detailed drawings, specifications, and construction documents to facilitate project execution and compliance.• Engaged with clients to accurately assess their requirements and provide customized design solutions.• Collaborated with multidisciplinary teams across various business lines and remote locations, effectively coordinating efforts with subcontractors to optimize project delivery.• Modified existing plans and elevations to address client feedback and sales requirements, enhancing project outcomes and client satisfaction.