Jeline Bianca M Agacite Email & Phone Number

Utrecht, Netherlands

* Meet or exceed sales and product objectives* Effectively qualify leads and identify prospect needs, engaging technical resources as required* Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)* Conduct high-level conversations with C-Level and VP -Level Executives to address business needs* Utilize solution-selling techniques to effectively guide sales process to close* Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns* Upsell and leverage business from new and established customer relationships* Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates* Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions* Forecast sales activity and revenue achievement while creating satisfied customers* Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate* Keep informed of product line, competition and industry trends that may impact client business activities

* Utilize Salesforce, cold calls, and email to generate new sales opportunities* Identify the needs of prospects, and suggest appropriate products or services* Build long-term, trusting relationships with prospects to qualify leads as sales opportunities* Proactively seek new business opportunities in the market* Set up meetings or calls between (prospective) customers and sales executives* Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)* Conduct high-level conversations with C-Level and VP -Level Executives to address business needs* Utilize solution-selling techniques to effectively guide sales process to close* Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns

Philippines

o Manage assigned incidents and requests according to end user computing SLAs, hardware and software break fix, installations and changes, new systems and releases.o Convey troubleshooting steps and information to end users via phone calls and email. o Troubleshoot technical problems and properly documenting all incident requests in a ticketing systemo Provide support for all IT related needs such as software, hardware installations, support, troubleshooting Significant Highlightso Consistently delivered excellent customer service skills and immediate incident resolution which led to consistent 98% customer satisfaction from 92% passing score and consistent 98% of first call incident resolution from 80% passing scoreo Collaborated with team and operations managers to implement a role-based assignment practice for all team members to balance team members’ workload and teamwork which improved meet SLA by clients and stakeholderso Contributed with building program’s knowledge base from scratch as newly started program acquired by Wipro Philippines

Philippines

o Mentoring new salespeople, designing individual and team training courses and preparing educational material.o Researching competitors’ products, pricing, and product success to determine customer preferences.o Developing innovative sales strategies to achieve sales goals.o Design training courses using gamification, role-playing activities and job simulationo Gather feedback on all training programs from trainees, managers and instructorso Set annual learning and development objectives for the sales teamo Maintain updated records of educational curriculum and materialo Evaluate employees’ performance after each trainingo Monitor costs of training programs

Philippines

SALES SPECIALIST o Present and sell company products and services to current and potential customers.o Develop new business opportunities through strategic outreacho Meet target quota related to number of qualified opportunities, value of sales pipeline, and closed business.o Report, track, and manage sales activities and results using Salesforce.como Provide customers with order verification, updates on delivery dates, product availability and pricing.o Coordinate and assist Shipping to prepare appropriate shipping and trade compliance documentation, work closely with shipping partners to ensure timely delivery.Significant highlights o Delivered excellent customer service and sales skills which resulted being consistent top sales agent performer of team and whole program that consists of 500 individuals. Consistently part of top 10 Sales Specialist of the program.o Consistently passed all the metrics or quotas every month despite of the changes in quota every quarter.o Promoted as a Sales Coach/ Senior Sales of the program in less than a year.o Coached Regional Sales and Marketing Team to achieve revenue growth of 39% in 2017 and 49% in 2018, winning best sales coach award in 2018.

Philippines

o Conveys software and hardware troubleshooting to existing customers through chat (2 sessions at a time). o Aid with general inquiry and billing queries of existing customerso Coordinate shipping schedules of products that are fulfilled for replacement or repair