Jelise Ngo Email & Phone Number

North America

Toronto, Ontario, Canada

• My role is to achieve a white glove service level, while ensuring the client relationship is managed and strengthened over time with the backing of our Support team and services provided. We strive to help our clients.
• Manage the customer relationship for key accounts helping customers to optimize their use of the software, and enhance the overall relationship with the company
• Strong understanding of RLDatix product suites and benefits as it relates to customers' needs
• Provide Remote Administration and Optimization Services to Top Tier and Key Accounts.
• Work closely with Sales to ensures customer escalations are communicated
• Communicates key components of an issue resolution to ensure consistent customer messaging

• Provided a central point of contact to all end users for a rapid response inquiry service and 1st level problem resolution for LCBO hardware, software, network and client/server applications.
• Provide a central point of contact to the user community for all customer inquiries
• Respond to, resolve and coordinate the timely resolution of issues/requests related to User Accounts, computer hardware/software, computer peripherals and networking, including the appropriate escalation of problems to.
• Maintain Service Desk documentation and contact lists, ensuring they are accurate, complete and timely.
• Perform other related duties, as assigned by the Coordinator, IT Service Desk and Manager, End User Computing.
• Expertise in supporting personal computer hardware, peripherals, operating systems, application software, communications and networks

• Providing software support in to existing Private & Golf Club Clients in the Hospitality Industry
• Collaborate closely with other departments; Development, PM & QA to expedite resolutions
• Point Person for ensuring clients are PCI Compliant in all Jonas Modules
• Daily Tasks include, Support, Installs, training, testing and Documentation
• Trace, Test, Document & Expedite support issues based on priority levels and business impact.
• Keep Clients informed of progression with issues and provide follow up as necessary

Toronto, Canada Area

• System data Conversion/Integration from Novell to MS Great Plains eEnterprise
• Administration/Support of Great Plains eEnterprise, MS SQL Server and SQL Backups
• Development/Administration/Support of Great Plains, FRx and Crystal Reports (Estimating/Docketing/eEnterprise)
• Hardware and software Maintenance on Servers and Desktops incl. MS Office suite, Exchange server LAN config
• Worked on Integration/Implementation projects, with Microsoft Business Solutions VARS
• Assisted in the creation of a newly developed customized Accounting/Docketing related system

Toronto, Canada Area

• Aggressively seeked leads in entertainment industry for agency Executives
• Met and Exceeded Monthly Sales Quotas
• Generated Sales Leads via phone and Qualified Prospects
• Answered internet inquires pertaining to Anu's recent venture online
• Database entry for existing and potential clients
• Made weekly pro-active calls to ensure customer satisfaction