Jelle Klein Email & Phone Number

Amsterdam, Nh, Nl

Enkhuizen, Noord-Holland, Nederland

As a mindset coach at My Peak Potential, I support individuals in regaining control over their lives, enabling them to live according to their own values and focus on the things that truly bring them happiness.At My Peak Potential, we concentrate on your real-life goals, whether they pertain to your career, family, relationships, or health. Together, we explore what is holding you back from achieving these goals and identify what is needed to take the right steps forward.Our one-on-one sessions take place in nature, where the fresh air and natural surroundings help you think clearly and gain new insights. This setting not only enhances your physical well-being but also encourages you to look at yourself and your challenges from a different perspective.It is truly fulfilling to contribute to the happiness and personal growth of others in this way. How can I help you?

Zaandam, Noord-Holland, Nederland

In the position of Customer Success Manager, I'm responsible for the contracts of our key clients. As a part of this role, I'm also responsible for the project-based implementation of new services.

Zaandam, Noord-Holland, Nederland

In the position of Senior Consultant, I fulfill the role of Implementation Consultant Absenteeism and SV, as well as Contract Manager within these domains.I am responsible for the project-based connection of employers to our Absenteeism and SV services.Together with the client, we go through the implementation process, ensuring a smooth start at both the employer and within our own Service Centers.We coordinate processes, systems are linked to each other and we include involved employees in the new approach.After full implementation,, I am responsible for the contract management and I am the direct point of contact for our relations.My feeling for the relationship, project skills and knowledge of the absenteeism domain come together nicely in this position.

Zaanstad En Omgeving, Nederland

In the position of Consultant I fulfill several Project Management roles. Some of the internal projects I have been responsible for:- Development of a technical solution around the topic of "connectivity", in close collaboration with an Agile / Scrum development team.- Full implementation of OTRS ticket software within >25 operational departments of different business units.- Supervision of a number of improvement processes within the WGA / WIA domain.- Setting up the operational processes for one of the Robidus propositions within all involved departments.- Optimization of the transition / implementation processes. This relates to the onboarding of new customers and the expansion of services for current customers.Within these projects I am the connecting factor between Operations, IT and Commerce.

Zaandam, Provincie Noord-Holland, Nederland

Responsible for the project management of internal projects in particular. Especially focused on projects that affect multiple departments and services.In addition to the position of Team Leader, I held this positions for both 50%.

Zaanstad En Omgeving, Nederland

Team manager of the "Administration and Intervention Services" department (15-30 FTE) and member of the operational MT. In this position responsible for the daily functioning of the department and the further growth thereof.The department arose from a combination of processes and people from five different departments. Responsible for shaping the team, optimizing processes and coaching and managing the team members.A number of responsibilities within the department are:- Payment administration for our clients- Administration regarding the ERD Health Insurance Act- Administration regarding the WW ERD- Substantive support for other departments in the chain- Assessment and co-financing of claims management interventionsFrom 2015, I have been the Secretary within the Works Council. During the three-year period, a number of attractive issues were addressed. Twice takeover of shares (2015 and 2018), development of job and salary house, adjustment of absenteeism policy etc.Robidus reduces the costs and risks of absenteeism, SW, WIA and unemployment benefits for large employers in the Netherlands by making optimum use of the statutory regulations and managing labor participation. With integral best-practice solutions, Robidus specialists can advise, support and relieve your HR department in the implementation of social security. With this you are assured of an effective and efficient implementation that is compliant with laws and regulations while your HR department has more time for the really strategic themes.Keywords: leadership, management, social security, ERD Health Insurance Act, process improvement, employability, staff, administration, benefits

Zaanstad Area, Netherlands

Team manager of the BPO Front Office (12-16 FTE) and member of the operational MT. In this position responsible for the daily functioning of the department and the further growth thereof.The department was designed from the start and further professionalized. In this process of professionalization (jointly) responsible for the following tasks / successes:- development and implementation of control and measuring instruments- continuous process improvement- ISAE 3402 type 1 certification- design and implementation central customer contact center (B2B) incl. supporting systemsWithin Robidus, the BPO Front Office is responsible for carrying out the basic administration focused on social security. Absenteeism, wage data, SPL and ZW ERD registration are among the activities performed within the department. Also responsible for the status request with regard to the Participation Act and the customer contact center.From 2015, I have been the Secretary within the Works Council. During the three-year period, a number of attractive issues were addressed. Twice takeover of shares (2015 and 2018), development of job and salary house, adjustment of absenteeism policy etc.Robidus offers integrated services at the intersection of finance and HR, focused on the employability of staff. The customized advice and support are based on a best practice platform and add value to the various themes around social security.Keywords: leadership, management, social security, process improvement, employability, staff, contact center, customer care

Amsterdam En Omgeving, Nederland

Team leader of the staff department (6 FTEs) and coordinator of an important internal cultural change process. Developing and coordinating of internal training- and coaching projects. Further responsible for the following tasks:- Member of the management team- New business and sales- Support HRM

Amsterdam En Omgeving, Nederland

Leading diverse recruitment assignments for various (inter) national research companies..This gives me a broad knowledge of FMCG and related (market)research. Responsible for a team of 6-12 FTEs. In addition to the daily operation, also responsible for the following tasks:- Member of the management team- Coordinator of internal (change-)processes- Support HRM and HRD- New business and sales- Account management- Social Media Management

Consultant recruitment in several industries like logistics, airfreight, office support and others. Responsible for acquisition of new clients and recruitment of the right employees. After 5 months I have been asked by CG Selecties to start a new job at management level. This made me leave the company.

Advising about change communications concerning Schiphol SmartGate Cargo.

Responsible for all internal and external communication, and participating in product development and the development of a marketing strategy.

Selecting people for market research and manage small group of other project employees {parttime}

Create press releases and develop brochures for our customers {parttime}

Bachelor, Communications Management

Course: Taking Sales to a Higher Level at Mercuri International

Post Bachelor, Personnel Management

Activities and Societies: Labor Law, Change Management, Human Resource Management

Minor, International Business, Human Resources

Lean Green Belt