Trust & Safety Learning And Development Manager
CurrentOversight of the T&S L&D team. Responsible for all T&S learning and knowledge for Fortnite, Fall Guys, Artstation, Epic Games Store, and other moderation efforts at Epic Games.Management of 70 vendor trainers and instructional designers facilitating training for 1700 moderators across multiple time zones and across multiple vendor contracts.Steer, test, and launch internal training tools for customized training queues across various products.Research, RFP, and contract requirements for moderation services, Learning Management Systems (LMS), Knowledge Bases (KB, KMS, KCS), and Authoring Tools (SCORM). Including tool license ownership and relationship management with vendors.Provides T&S expertise to the wider Epic Games ecosystem and partners by assisting them in developing policy and training.