Joe Ellis Email & Phone Number

London, Gb

London, England, United Kingdom

Joined MR PORTER, a luxury menswear e-commerce destination, as a Digital Merchandiser, ensuring seamless and optimal customer workflows and experience on the front-end, and with internal stakeholders on the back-end. Most significantly in this role, I have produced a relaunch of our sustainability programme and on-site destination, a resurfacing process to increase the visibility and revenue from existing stock & delivered on multiple regional and global campaigns.Cross-functionally collaborated with product developers and also third parties, managed our external relationships, to implement and maintain systems that allow for improved business and customer user experience.Managed and collaborated with third-parties to implement software that allows business users to create more personalised shopping experiences for our customers.Utilising research and analytical skills, I have assessed customer trends and KPIs in various global regions to deliver tailored recommendations according to likely commercial performance.Worked effectively and owned KPI’s with weekly and YoY reporting for key product category performance to optimise commercial revenue.Relaunched our sustainability programme and on-site destination, cross-collaborating with multiple key departments (marketing, CRM, site trade) and liaising with third party consultants.

Southampton, England, United Kingdom

Joined as a Sales Assistant and promoted to Manager due to consistent commercial performance in role. Oversaw a team of up to 15 staff members whilst ensuring the department was running at an optimal level to deliver commercial according to wider business goals.Managed all communication with Head Office, the West Quay head office and other third parties, such as security, to ensure a seamless transaction of information.Ensured visual standards were continuously maintained and new directives were being rolled out to align with seasonal shifts.Onboarded and trained new staff members in customer service, standards, POC, etc., making sure they were set up correctly to deliver on our commercial targets and corresponded with the wider Superdry brand.Consistently assured that we met and exceeded commercial targets as a team. This included sales and the introduction of new KPI’s i.e. e-receipt usage to manage customers to opt into our online marketing and further increase revenue.Performance managed the team including reviews and progression audits, making sure that the team was working optimally and that team members were progressing.

Southampton, United Kingdom

Southampton, United Kingdom

Assisted with daily operation of the store, which included general customer service, stock management, and visual merchandising. Lead on a three-night visual refit of the entire shop floor. This included communicating with store management, the Area Visual Merchandiser, and the team assisting me.

Lyndhurst, United Kingdom

Employed as a bar supervisor over the summer period. During my time of employment, I oversaw the day-to-day running of the bar and helped to run the restaurant on occasion. In charge of the restaurant after my second shift and was even entrusted to manage the hotel on a number of evenings.

Planned and supervised two successful recruitment sessions.Initially employed as a sales assistant and quickly promoted to the position of ‘In-Store Visual Merchandiser’. Oversaw the implementation of new directives, sale launches, windows/POS, and fixtures layouts . In charge of maintaining stockroom procedure and the overall store presentation, in which I was also sent out to other regional stores to oversee re-fits and directive launches.

Southampton, United Kingdom

Employed as senior stylist with supervisor level authorisation, I opened and closed of the store - this includes cashing in and out the tills, dealing with safe floats, and the locking up/securing of the store. Monitored the digital orders for the store (i.e. percentage of the stores takings, frequency of orders, and ways to boost digital orders).Used strong EQ and strong understanding of customer services to cultivate an adaptable style of customer management. Acted as Visual merchandiser for the store, working closely with the Store Manager and Area Manager to ensure visual displays aligned with wider company designs. Ran overnight refits required for seasonal and promotional changeover

Southampton, United Kingdom

Managed customers transactions on the tills, assisted with general customer service, unpacked and processed deliveries, as well as assisting with cleaning and security (via the SoBAC security system). Within my three years of employment I reached a level of trust and competency where I was authorized to process returns, complete staff transactions, and occasionally oversee the running of the shop floor. I was also heavily involved in the visual merchandising process, and was trained to install new directives.

Master Of Science - Ms, Physical And Biological Anthropology

Bachelor Of Science - Bs, Archaeology, 2:1 (Hons)

Education record