John M. Email and Phone Number

Overall responsible for the Billing, Collections, Payment Admin and office management of the company. This include, but not limited to implementation of systems, processes, credit and collection policy as well as staff direction and development. Ensures that billing is complete, accurate and on-time and that monthly collections target set by the Region is achieved.

Finance Operations

Provide leadership to Credit and Collection team for EMEAA Regions.

 Achieve targets in terms of volume and units every month. Monitor OBO (Other Baking Office) production which includes ARM individual production, delinquency and collection. Conduct review on ARM budget analysis and underwriting prior to endorsement and approval. Provide assistance to ARM through mentoring and coaching to meet deliverables and target on agiven date. Establishes long term financial relationships with existing and new-to-bank loan client.o Underwriting Perform pre-screening of applications versus RAC from walk-ins and otherorigination channels Conduct credit review of applications with prudence Review daily pipeline report and ensure that applications are given properdisposition within the standard TAT. Perform proper budget analysis and ensure that clients who passed the screeningcriteria are called on for final face to face interview/discussion of approved loan.Collections/Portfolio Management Ensure daily call outs of early bucket collection list and come up with strategies to keep roll forward rates within acceptable levels. Review daily productivity and delinquency reports. Ensure validity, completeness and accuracy of identification and other client documents for booking and timely submission of loan folders with corresponding PDCs.o Relationship Building Ensure engagement with present borrowers and actively solicit those who ate qualified for top ups or any program being offered by the bank. Pre-calling for existing accounto Sales Encourage referrals from business center staff through proper training, and increase branch originated loans through sales and solicitation activities within branch target area. Check TUDs, rejected and cancelled applications for possible salvaging and escalation for reconsideration Come up with micro-marketing plans to support sales and marketing in the acquisition programs.

Establishes and expands relationships with prospective and existing clients by providing a needs-based total financial solutions approach in building revenues through deposits and loans.Create business plan and execute for the portfolio.Build leads pipeline to generate target business.Implement the sales conversion cycle for the portfolio.Analyze and monitor portfolio profitability.Exercise credit,pricing and expense authority with prudence.Gather and evaluate market information to establish sound sales and pricing strategies.Acquire new to bank customers and strengthen existing customer relationships.

 Monitoring, preparation and reconciliation of checks payable to all lessors. Managed lessors’ database for both direct and franchise stores Performed negotiation to lessors for concession rental rates Exercised supervision for the rentals of corporate accounts Performed administrative task.

 Provide over-the-phone customer support for clients of a US based Telecommunication Company Insures customer satisfaction in each call Handles client retention and escalation issue by providing a tailored fit solution. Exercised sales conversion in each call.