Jemaine Archie Email & Phone Number

Bowie, MD, US

United States

• Manage Event Management, triage alerts from over 700 Windows Servers, diagnosing technical issues, and implementing corrective actions.
• Member of Incident Response Team, act as both Incident Manager and Incident Engineer
• Provide internal escalations for service desk and assist Technical Account Managers.
• Managed client IT infrastructure in vSphere.
• Manage, configure, support, and troubleshoot primary operational and service platforms
• Managed Kaseya VSA and Connect Wise to troubleshoot and resolve issues with customer business infrastructure, applications, system access, hardware, software, and network communication at primary datacenter and at.

United States

Lead onsite client projects Switch and Firewall cut-over, Company merger, office move etc.Provided client site troubleshooting and resolution for network communications, server, and workstations.Provided daily onsite and remote support for clients, Active Directory, Office 365, VPN, Azure, AWS, OS, and Hardware support.Member of the IAM SSO planning.

Greenbelt MD

Managed IBM and Dell field technicians overseeing system migrations, anddeployments.Supervised POS system migrations for retail chains.Providing training and technical guidance to all technicians.Performing quality control inspections to ensure that all workmeets industry standards.

Washington D.C. Metro Area

Tracking, monitoring, and reporting while meeting established SLAs.System imaging and data migration.Security remediation of system threats and potential malware attacks partnership with ITSEC and SOC.System support for Active Directory and Group Policy.Perform decommissioning in accordance with best practices.Support IT system and security framework.

Washington D.C. Metro Area

Implemented and managed full lifecycle Enterprise Resource Management system for production, purchasing, inventory, administration and dietary management.Oversaw auditing and reporting of production and distribution of 8500 meals per day.Team performance tracking and training.Managed inventory control and loss prevention.Managed food procurement and.

Washington D.C. Metro Area

Managed and deployed cost effective routing project with the DC Office of Aging, creating a 40% savings in labor cost and 80% savings in transportation costs by automating routing processes of delivery routes and creating statistical reports for analysis, and savings in time and wages.Facilitated and managed the City Wide DC Public School Digitization.

Herndon, VA

Facilitated 24x7 Tier 2 and 3 technical support of LAN/WAN infrastructure.Managed configuration migrations for 800 remote sites.Facilitated the infrastructure design and implementation of new Enterprise Data centerManaged and maintained onsite and remote configurations of Cisco Catalyst 7000-12000 series routers, and Cisco 2900- 6500 series switches, Cisco.

Springfield, VA

Implemented the digitization of aerial and satellite photography to create printable maps for customer analysis.Participated in land survey and the collection of GPS reference points for ground triangulation in Newfoundland Canada for mock military invasion (MARCOT).Managed summer interns for Tax parcel data attribution.Formatted image data using ERDAS.