• Ensure proper installation and functionality of the ERP system, security measures, and computer hardware.• Manage system configurations, reports, and data files for optimal performance.• Investigate and resolve ERP system issues, coordinating with vendors for updates.• Oversee the front office, point of sale, and call center systems, including security and user functions.• Ensure data backups and media storage are completed and documented.• Administer user IDs and… Show more • Ensure proper installation and functionality of the ERP system, security measures, and computer hardware.• Manage system configurations, reports, and data files for optimal performance.• Investigate and resolve ERP system issues, coordinating with vendors for updates.• Oversee the front office, point of sale, and call center systems, including security and user functions.• Ensure data backups and media storage are completed and documented.• Administer user IDs and passwords, securing sensitive system resources.• Monitor and maintain network connections, including switches, routers, and printers.• Conduct daily CCTV checks and report errors to suppliers.• Manage Active Directory, Domain Controllers, firewalls, DHCP, and ERP server connections.• Install and configure hardware and software, troubleshooting network and system issues.• Provide ERP training and support to users, addressing IT-related problems.• Manage call center system configurations, telephones, and report on call status.• Oversee website and mobile application connectivity and functionality. Show less

• Set up and manage LAN and WAN networks, providing hands-on support as needed.• Offer desk-side support and troubleshoot PC issues, including basic Windows administration.• Install and update antivirus and anti-spyware software to protect systems.• Use strong problem-solving skills to diagnose and resolve network and system issues.• Assist users with hardware, software, and internet-related inquiries via phone and email.• Monitor and maintain network services like TCP/IP… Show more • Set up and manage LAN and WAN networks, providing hands-on support as needed.• Offer desk-side support and troubleshoot PC issues, including basic Windows administration.• Install and update antivirus and anti-spyware software to protect systems.• Use strong problem-solving skills to diagnose and resolve network and system issues.• Assist users with hardware, software, and internet-related inquiries via phone and email.• Monitor and maintain network services like TCP/IP, DNS, DHCP, and VPN.• Manage software distribution, patching, and imaging processes.• Provide technical support for various hardware, including monitors, printers, routers, and switches.• Install and configure operating systems and applications on computers and networks.• Identify and resolve potential network and system problems effectively. Show less

• Respond to request for assistance by providing first line response to enable callers to solve their problems.• Provide assistance and guidance to the users on the use of hardware, systems and internet.• Communicate with end-users regarding their issues through phone and e-mail communications.• To provide assistance and technical knowledge to aid implementation for other IT projects and exploration projects which need IT support.• Coordinates with corporate IT for concerns on… Show more • Respond to request for assistance by providing first line response to enable callers to solve their problems.• Provide assistance and guidance to the users on the use of hardware, systems and internet.• Communicate with end-users regarding their issues through phone and e-mail communications.• To provide assistance and technical knowledge to aid implementation for other IT projects and exploration projects which need IT support.• Coordinates with corporate IT for concerns on hardware, software and permission that may need their help or intervention.• Provide updates, fixes and other support on user related software.• Provide other technical or administrative support as needed. Show less

• Administer and supervise the Electronic New Government Accounting System (eNGAS) on MS Server 2008 with SQL Database.• Manage the Electronic Payroll and Document Tracking Systems on MS Server 2003 with MS Access Database.• Ensure the smooth operation of e-NGAS, Payroll, and Document Tracking Systems for timely payroll processing and document management.• Troubleshoot and resolve application issues for IT users.• Review and reconcile financial reports, including collections… Show more • Administer and supervise the Electronic New Government Accounting System (eNGAS) on MS Server 2008 with SQL Database.• Manage the Electronic Payroll and Document Tracking Systems on MS Server 2003 with MS Access Database.• Ensure the smooth operation of e-NGAS, Payroll, and Document Tracking Systems for timely payroll processing and document management.• Troubleshoot and resolve application issues for IT users.• Review and reconcile financial reports, including collections, deposits, obligations, and disbursements in e-NGAS.• Prepare and submit monthly trial balances and quarterly/annual financial statements.• Oversee repair and maintenance of 34 computers, including 3 servers. Show less