*Research & process all patient and insurance company refunds*Charge Entry*Order and process all equipment and supply orders*Second point of contact for my team*Handle a patient and insurance phone calls regarding refunds*Process daily reconciliation as well as monthly*Knowledgeable with IDX, STAR, PowerChart, Excel, Outlook, Word, vendor websites (ie. CareFirst Direct, UMR, MA etc..)*Knowledgeable with the Accounts Receivable process *Process and send out HCFA1500 or UB92 forms when necessary

Handle all incoming calls regarding patient accounts from insurance representatives or patients.Handle all correspondence to patients and vendors regarding refund checks or servicesHandle all patient complaints pertaining to their accounts.Handle all supply orders & maintenance of machines.Evaluated patient medical bill to determine if there insurance provider has made payments and adjustments. Update patient demographic and insurance information in IDX.Answer pertinent questions regarding the services that the patient was billed for. Answer questions regarding the diagnosis and procedure codes used when the claim was submitted to their insurance company for payment.Act as point of contact for my team if they have any questions or concerns regarding a patient’s account or policies and procedures of The Surgical Associates, Eye Associates or ENT.Post patient and insurance payments to the correct accounts, Process refunds for overpayments.Reconcile patient accounts; create files and letters to send to insurance companies. Investigate insurance overpayments

Place outbound calls to advise different individuals of balances owed to clients and to also obtain information from that individual that would be pertinent to their account.Perform outbound callers on the dialer in an attempt to collect debts owed to different clients we have. Take inbound calls to collect debts as well.Evaluated patient medical bill to determine if there insurance provider has made payments and adjustments. Update patient demographic and insurance information in IDX.Answer pertinent questions regarding the services that the patient was billed for. Answer questions regarding the diagnosis and procedure codes used when the claim was submitted to their insurance company for payment.Act as point of contact for my team if they have any questions or concerns regarding a patient’s account or policies and procedures of Northwestern Medical Faculty Foundation.Handle all customer escalations and call backs, peer to peer coaching.Prepare agendas and facilitate team meetings.

Evaluated customer complaints and resolved problems to the customer’s satisfaction by balancing the needs of the customer with protection of company revenue.Answer pertinent questions regarding the cost of any features or equipment sold by Verizon Wireless.Act as point of contact for my team if they have any questions or concerns regarding a customer’s account or policies and procedures of Verizon Wireless.Handle all customer escalations and call backs, peer to peer coaching.Prepare agendas and facilitate team meetings.Troubleshoot equipment, products and services.

*Act as 1st point of contact for customers complaints and issues*Resolve customer concerns during the 1st call*Notify customers of any offers that benefit them*Process equipment orders*Handle all customer complaints for my team

*Materials Management Staff*Medical Records Clerk*Patient Transporter