• Provides administrative support to ensure efficient operation of office.• Supports team by performing tasks related to organization and strong communication.• Exhibits polite and professional communication via phone, e-mail, and office visitors.• Execute record filing systems to improve document organization and management.• Maintains supplies inventory to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.• Maintain vehicle files/registry, coordinate servicing, licensing and registration.• Assist with preparing bank deposits and coordinate pick up by courier.

• Developed and cultivated worthwhile relationships with both new and existing clients through effective communication and exemplary interpersonal skills.• Trained new employees on proper protocols and customer service standards.• Coordinate work schedule for over 13 technicians and liaise with them on daily work related matters.• Cultivated and strengthened lasting client relationships using timely and efficient communication and building trust and confidence.• Assisting with accounts receivables.• Maintain and update clients' accounts.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.• Arranged rapid office equipment repair and maintenance with vendors.• Verified accuracy of business records by consistently updating corporate documents/ due diligence records for 6 investment funds.• Executed record filing system to improve document organization and management.• Performed wide-ranging administrative, financial and service-related functions including filing prospectuses with CIMA and reviewing and providing trade confirmations to counterparties.

• Refer unresolved customer grievances to designated manager on duty.• Receive orders and complete tasks both quickly and efficiently.• Trained new members of the team.• Promote loyalty program.• Check and stock supplies in counter area and display refrigerators.• Serve food and beverages to all customers.

• Input, view and search client data using CPAS, Premier health and DataStore databases.• Demonstrated respect, friendliness and willingness to help wherever needed.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Compile, sort and file records of client health insurance policies and other activities such as payments.• Prepare, sort and mail over 50 health insurance claim check daily.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.• Assist with processing over 50 monthly employer and employee pension contributions, terminations, enrollments and transfers.• Cross-trained and provided back-up for other customer service representatives when needed.• Exceeded goals through effective task prioritization and great work ethic.• Maintained energy and enthusiasm in fast-paced environment.• Developed and maintained courteous and effective working relationships.

• Develop an efficient filing system to make updating and retrieving files easier.• Creating or update records with new files and information.• Sorting all papers alphabetically and according to content, dates, significance etc.• Store all paperwork in designated places securing the important documents.• Follow policies and confidentiality to safeguard data and information.