Jemma Bolland Email and Phone Number

Looking after people, culture, comms and marketing

Managing sales, marketing, delivery and operations of a training company in a stage of rapid growth.

Specialities include troubleshooting, structuring, growth planning, systems design and implementation, margin and cashflow analysis, HR planning, training and project management.

Alongside my role as operations manager of Trampoline Systems, I grew the office (The Trampery) as a co-working space taking it from 4 desks to 54 in just over a year. This involved a move to larger premises and splitting it off to become a separate company.My role as curator of The Trampery was to build and maintain a happy, functional and financially viable community. This covered everything from bringing in new co-workers to liaising with UKTI delegations to making sure there was enough coffee.Key responsibilities included:- Client relations- Budget management- Supplier and contractor management- Statutory compliance- Liasing with government departments and strategic partners- Organising and running events- Finding and overseeing the development of new premises

Running all operational aspects of a start up software company developing an analytical tool to assist businesses in understanding and managing their B2B contacts and communications and later the Tech City Map which charted the development of the East London tech city business community.The role included coordinating client product demos, office maintenance and supplier management, all aspects of HR for a team of 4, Liaison with accountants and lawyers, statutory compliance, cash flow and financial management, event management and coordinating marketing campaigns.

Taking responsibility for stock management, buying, warehousing and distribution for group of companies in the beauty industry. Largely working on Beautique.com, the online store affiliated to the Harrods Beauty Salon , my initial brief was to rationalise and reduce the stock holding by identifying and phasing out slow moving skus and increasing par levels on more successful lines while implementing a move from in house warehousing to a third party distribution company. The role also involved margin and sales analysis of new and existing brands, relationship development with distributors and sales flow management.I was also responsible for processing all wholesale sales for the Urban Retreat's own brand products, involved in the implementation and development of Visma - new stock management software and stepped into the buying roles for Urban Retreat Harrods, Manchester and Kingston as needed

Returning to 3MA to work on a restructuring project and maintaining the overall health of the business• Line manager for a senior management team of 6 with a staff base of approx 170 across 4 states• Budget preparation, control and monitoring• Forecasting and cash flow management. • Creating and implementing strategic projects including functionality, capacity and restructuring, using the services Shirlaws business coaching• Business and new product development• Creation and documentation of policies and procedures• Overview of the creation and development of a customized online staff site to facilitate all areas of business activity• Overview of Marketing Activities including website, database marketing and promotions• Liaison with suppliers and management of outsourced activities including bookkeeping, accounting, consultancy and regional massage• Ensuring company compliance with all current legislation• Chairing and coordinating national executive team meetings• Analysis and reporting of company performance

• Coordinating multiple simultaneous projects and ensuring completion to schedule• Feasibility studies on new business concepts and market analysis• Financial analysis and risk assessment• Researching potential property development concepts, exploring current market trends, area demographics and local planning legislation• Creation and implementation of systems, policies and procedures within new business ventures• Liaison and negotiation with business partners and suppliers

Taking a Sydney based corporate and event massage company national after winning a contract with Qantas.• Launching operations in Melbourne, Brisbane and Far North Queensland• Recruiting and training state based management teams and creating initial staff base (Staff numbers rose from approx 35 to approx 120)• Documenting policy and ensuring national compliance• Systems creation and implementation• Budget and cash flow management for expansion projects• Troubleshooting and crisis management

• Overseeing migration to new scheduling software and broadcast facility• Line management of broadcast, scheduling and production staff • Management of production and broadcast operation budgets• Creation of promotional programming• Overview of presentation schedules• Liaison with International distribution companies and facilities houses to ensure delivery all acquired programme materials, completion of quality control and formatting of all materials to UK standards. • Internal systems creation and implementation• Relationship Maintenance with the broadcast facility and monitoring of transmission performance.

• Management of broadcast operations team of three for Studio Universal and 13th Street Channels in Germany and Studio Universal in Italy• Overview of contracted library and technicians performance• Management of departmental budget and spending reduction measures• Managing the relationship between Universal and our broadcast facility• Negotiating rates for quality control, dubbing and tape formatting with various facilities. Overseeing all these processes.• London contact point for all operational issues from regional based production departments and London based broadcast facility• Liaising with Universal Studios In LA, international distribution companies, facilities houses and our On-Air departments to coordinate tape traffic schedule and materials delivery Management of production and broadcast operation budgets• Ensuring the timely delivery of logs from the presentation departments Overview of presentation schedules• Operational systems creation, implementation and documentation• Issues management and resolution