Jemma Jackson Email & Phone Number

London Area, United Kingdom

A senior role within the business sitting on the leadership team with the co-founders, I am responsible for delivery of all projects as well as being a key decision maker in shaping and growing the business. We have grown from a team of 4 to 11, delivering large and small-scale projects for both global and independent brands. I review existing brands to create better menu offers to improve guest experience, sales, and operations, and create new concepts from scratch for new or existing brands.

London, United Kingdom

Leading food team through development of all product launches including new concepts and development of virtual brandsNew menu innovation to board sign offCreation and delivery of DOT and business cases presented to at Board LevelLeading cross-functional food team Management of NPD programme to launch 4 menus and 3 specials per yearCreation of long-term innovation pipeline supporting strategic directionLeading menu and market analysis to identify growth opportunities to drive positive commercial benefit Project management testing programmesLeading on all exclusive developments for delivery partners Capture and action of post-launch feedback from CX and operational teamsPrinted menu suite and production, responsible for engineering, design, production and distributionCategory management and category review

London, United Kingdom

Leading implementation of new menus from board level sign-off to go livePreparation of final implementation document to brief in menu and operational changes to cross-functionsLeading menu test & trial learn programmeMenu calendar and critical path managementSupplier management: creation of brief, sample management to product sign off

London

Project manager for new initiatives and menu cascades to UK&I restaurants, including the identification of training approach, production of estate wide training materials suite and management of launch budgetLead on all trials planning, implementation, and cross-functional reviewPrinted material management supporting menu launches, from initial supplier brief to in-house art working, print and despatch, with budget responsibility. Full responsibility for management of How To and SOPs cards.Responsible for ensuring operational processes are fit for restaurant teamsChange management of all internal menu related materials Sign-off on any change to Brand Standard affecting restaurant operationsVoice of the operator in projects

Planning, implementation and delivery of Key Event Launch events, to support menu launches, and new restaurant opening and refurb training programmesCoordination and training of Operational Trainers to deliver training led initiativesAll training materials e.g. How To Cards, Team Member training,130+ documents across all suites

Programme management and delivery of all training related business need including BAU, Menu and Key Event Launches, new restaurant opening, including support materials

Management and development of London Waiter Trainers across 132 restaurantsCreation and launch of new starter training materials for estate (13k+ employees)Delivery of launching training and new initiates to the business