Jemma Carney Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

In this role I am responsible for creating and implementing change and transformational management strategies and plans to maximise employee adoption and usage.

South Bank, Brisbane

Dual role of People & Capability Manager and Project/change Lead for large, complex National projects in Icons Pharmacy Services Division. Responsibilities include developing and implementing HR / Project scope of work plans, Communication Strategy and change management activities. Providing HR strategic advice to senior Pharmacy Services Divisional leadership team, Area Managers, Site Managers and CEO. Role requires engagement with key stakeholders such as CEO, senior executives, HR teams and local leaders etc. to support the delivery of the People & Capability Global Strategy.

Planned travel to QLD/NSW/VIC/SA

South Brisbane

National HR Manager providing strategic direction to a team consisting of HRBP's, HR Officers, Payroll and L&D. Key responsibilities included supporting the development and delivery of the National People Strategy which focused on specific strategies relating to Payroll, Recruitment & Onboarding, Engagement, Leadership Capability, Workplace Health & Safety, Learning & Development and Legislation and Policy Compliance.

Qld

Change manager lead and project management support for Regional and National transformational projects associated with Invocare's $200 million investment to their "Protect & Grow" strategy, delivered across QLD and northern NSW. Working as part of a PMO, the role involved the shaping and delivery of change strategies and people plans including communication, training and business readiness / impact assessments etc. Other responsibilities included developing SME's and LTA's, supporting end users to transition to new I.T equipment and operating platform (Oracle ERP) and coordinating UAT and user training sessions. It also involved leading a cultural change program by coaching and delivering cultural/behavioural change workshops to staff and Managers at all levels and business partnering and collaboration with senior and local leaders working across multiple business functions to successfully deliver programs of work.

North Brisbane

Financial accountability for the delivery of the pharmacy group budgets, improving operational efficiencies and organisational capability and developing growth strategies to drive retail and dispensary sales. The role focused on partnering with owners and senior executives to lead, develop, and execute operational and HR strategies and plans. Developing local area marketing strategies and introducing new pharmacy services and categories to improve business performance were also part of the role. Other responsibilities included facilities management, WH&S compliance, stock management, supporting annual pharmacy accreditation assessments, management of local projects, conducting regular pharmacy visits and leading, coaching and mentoring a team of high performing direct reports which included the HR Manager, Training & Development Manager, Operations Manager, Merchandise Manager and Pharmacy Managers.

North Brisbane

Developed and executed comprehensive HR strategic plans aligned with business goals and group strategies. Offered expert HR advice to business owners and local leaders. Accountable for the performance of key HR performance measures including recruitment budgets, wage expenditure, absence management and staff turnover etc. Also accountable for Pharmacist, Head Office and senior level resourcing. Audited HR and Payroll systems and procedures to ensure legal compliance etc. Prepared quarterly reports to business owners on HR trends and exit interview data etc. Managed Work Cover cases etc. Developed and implemented organisational restructure and led transformational change and culture program across all sites including Head Office to improve operational efficiencies etc. Fully responsible for Group HR, Payroll and Training & Development Departments. Other responsibilities included Recruitment & Selection, Performance Management, Workforce Planning, and developing Employee Retention & Recognition Schemes etc.

South Brisbane

Senior Business Partner for Mater Public and Mater Mother's Hospital. Responsible for providing HR coaching, advice and support to Senior Healthcare Professionals and their teams, including the Director of Nursing. Supported key projects for the Mater Mothers Hospital including the recruitment of overseas nurses and doctors, and achieving HR compliance as part of the hospital accreditation process.

South West London Areas

Provided consultancy service to the Management Team (Regional Manager, Area Managers, pharmacy teams & support teams etc.) within a Region covering 200+ pharmacies with approximately 1,500 employees. Aspects of the role included training the support team on legislative changes, acquisitions and disposals, performance management, working specifically with Area Managers to proactively manage absence, improve morale and overcome retention issues etc. Some Key Achievements*Successfully managed 3 pharmacy disposals and 2 closures and integrated 48 acquisitions into the South East Region from Jan 06 to May 07* Developed HR Acquisition & Disposal Guidelines rolled out to al Regional HR Business Partners in the UK. * Reduced long-term sick employees from 14 to 2 in 2006 by effectively managing individual and taking appropriate action to close case files.

South West London Areas

Lloydspharmacy is a leading community pharmacy and healthcare provider in the UK.Responsible for the development and implementation of the Regional People Plan to over 200+ pharmacies located across Hampshire, Sussex, Berkshire, and South West London. Worked closely with a team of 10+ Area Managers aligning people plans to operational and strategic objectives. Coached and supported Managers on Employee Relations issues, Recruitment, Induction, Training and Development, Operational Excellence Standards, Retention Strategies, Succession Planning, Disciplinary/Grievance cases, Employment Tribunals, Redundancies and Absence Management. HR lead for acquisitions and mergers including TUPE transfers. Part of the Regional Leadership Team, determining direction for the region in order to achieve KPI's.

North London

Integral part of a project team located at Tesco Head Office, tasked with developing key HR andtraining related policies, admin, routines, and tools specifically aligned to the Metro supermarket format.Led multiple projects related to the Metro supermarket format which included developing Metro Training Frameworks which were rolled out nationally across the UK.

Maidenhead, Berkshire, United Kingdom

Employed as a HR Manager for store that employed over 200 staff. Managed all aspects of HR to ensure the store was operating in line with current employment law etc.

Aldershot, Hampshire, United Kingdom

Fully responsible for the training and development of over 650 staff. Role included implementing company training and development frameworks, delivering company inductions, management training etc.

Aldershot, Hampshire, United Kingdom

Managed the Customer Service Department of a Tesco Superstore with a team of 30 direct reports.

Bracknell South, Berkshire, United Kingdom

Successfully completed a Management Trainee Scheme and then appointed as a Store Manager of Dorothy Perkins Fashion Retailer. Managed a team of approximately 10 staff.

Prosci Change Management Certification Program

Accredited Mental Health First Aider

Accredited Certificate In Change Management

Degree In Human Resource Management

Higher National Diploma In Business & Finance