I provide direct support to the company executive and director, managing their schedules and setting up their appointments. I assist, plan, organise, coordinate, and control all administrative and operational procedures, activities, and documentation. The main areas of knowledge I offer are,- Technical support with computers- Accounting support- Health & Safety - Human Resources- Writing of official documentation- Employee communications and files- Complaint handling- Accreditation achievements Daily activities include but are not limited to;- Diary Organisation- Managing the banks & payments- Liaising with both suppliers and customers- Responding to emails on behalf of the director- Making and receiving phone calls on behalf of the executives- Organisation of events and meetings- Preparing reports and research- Taking meeting minutes- Negotiating terms and agreements- Supporting employees & operations- Other Adhoc Administration dutiesSince beginning EasyMix as an "Office Assistant" in 2014 I have worked my way through most departments. Initially setting most up from scratch during our transition between being a very small start up company, to the well established and reputable brand we are today. I have spent much time supporting all areas of the company by setting them up then training new employees to take over the departments responsibilities, allowing me to focus on new projects in aid of company growth.Some examples of this are as follows;- The set up and creation of employee files- The set up and continuing support to ensure compliance of Health and Safety and HR (Achieving between 90-95% compliance in both areas)- Creation and Implementation of Pricing matrix to assist staff training and back office growth- Transitioning from External to Internal Accounting- Liaising with External marketing to ensure efficiency and relevance to the brand- Creating and Editing of Promo shoots- Assisting FORS and IOSH Accreditation and more

As a forever growing and developing business, I now focus heavily on our marketing and brand awareness. I work closely, liaising with our marketing agency to ensure our brand is recognised as one of the biggest in our industry. Currently, I control all of our social media accounts and like to focus on updating our customers on various jobs we undertake with photos and videos, giving a more personal and friendly feel via our social media accounts.My skills and capabilities go above and beyond the guidelines of my general job role. I believe my versatile and resourceful nature has helped me excel in many areas of the business, making me an asset to the team. Due to this, I like to maintain the work of my previous roles alongside my main job role. I often serve as a PA to both the Business Executive Dan and the Business Director Steve, undertaking various tasks for them on a regular basis, an example is my organisation of the new yard opening event in attendance with the Mayor.I currently keep a close eye on our HR, Health and safety and have recently implemented a gold standard fors filing system. I've restructured our vehicle files and take care of our daily defects, ensuring our compliance with fors bronze to the highest standard and eventually leading to our achievement of fors silver and gold in the near future.I have many ideas and plans for the business to help it grow and transform, and with the amazing team that feel more like family working with me, I am confident this will be achieved. The business has grown so much in the time I have worked here, and I look forward to the future here at EasyMix.

Due to unforeseeable circumstances, I decided to return from my maternity leave early to help support the business when our previous accounts manager was taken gravely ill. Under my previous role and due to my desire to learn, develop and grow, I worked closely with our previous accounts manager and learnt a great deal from her.As a self taught accountant with limited knowledge and a basic understanding of Sage 50, I took over the accounts and payroll for EasyMix. With help from our chartered accountants, I managed to learn about journal entries, prepayment releases, HP interest and depreciation. I was responsible for paying our Paye, VAT and doing our bank reconciliations. After two months of limited training and with thanks to my fast learning capabilities I had mastered the accounts department. Along with these tasks I would produce company accounts and create spreadsheets to help break down the sales and highlight key strengths and weaknesses of the business.Along with my accounts role, I still kept up with my previous role of HR, Health and safety as much as I could, as this position was left unfilled. In addition to this I delved into the world of marketing and gained an awareness of our growing brand. I implemented and ran the social media accounts for the business further promoting our services on a new platform.In any free time I had I would create promotional newsletters and flyers which we would email out to prospective customers, some of which still remain loyal customers today. Using my initiative and passion for the business, I constantly strive to go above and beyond expectations. As an organised and extremely resourceful member of my team I like to think of myself as a 'Multi-tasking genius' But of course this was a lot of work for one person to take on, so In July 2017 we decided to hire a new accountant who I trained to take over my role as accounts manager. Allowing me to dedicate more time to a new role whilst still overseeing the accounts.

During the start of my Employment with EasyMix I was responsible for implementing our new filing systems. As a small business that started off as one man in a lorry there was a lot of work to be done to grow the business. I had recently been bought in by the companies new Business executive to help implement the correct health and safety documents along with our HR and employee folders, an area that was fairly new to this business. On our first annual compliance survey/audit, we managed to achieve over 90% which is a tremendous achievement. We have since continued to maintain this.The key documents I produced for the company throughout my employment were as follows,- Risk Assessments- Monthly Risk Inspections- Fire Risk Assessments- Employee Contracts - Employee Handbook- Induction files- Personnel files- Right to work checks- Driving license checks- Health & Safety manuals- Companies policy, procedures and best practice. - Account customer forms- Terms & Conditions- Toolbox talks- PPE & Uniform allowance/requirementsand many more with the help of SKA (Stallard Kane Associates) and our business executive.From May 2015 - March 2016 I was on maternity leave. Upon returning to the business early from my leave, I assumed a new position within the same company which effectively ended my position as HR, Health and safety.

My main tasks included visual merchandising, customer service, protecting the customer journey, availability of product and general sales.I would do daily floor walks to identify strengths and weaknesses of the department to ensure our customers had the best experience and availability of product. I would analyse our best sellers and ensure these were in a prominent position and fully restocked. I would dress mannequins and create visual displays to encourage customers to buy additional products that complimented some of our most favored pieces, increasing average basket.Due to my attention to detail with visual merchandising (VM) I was hand selected to join part of Matalan’s refresh team. In this team I was responsible for setting up brand new stores and 'refreshing' old ones. I would VM them and set up relevant point of sale. I made sure to keep our customers profile in mind to maximize their journey and experience in store, which wold in turn aid the increase to our sales. Throughout my employment and leadership I managed to maintain a consistent growth in sales vs last year. I frequently took part in overnight shifts called ‘Phase moves’ in which I would spend the whole night re-arranging and re-merchandising the department to conform with seasonal changes and gift space to areas that were expanding as per season. I would also take part in annual stock takes. As you can tell from this lengthy description I went above and beyond the confines of my job description. I was incredibly grateful for the opportunities I was given within Matalan which in turn prompted a lot of self-growth and helped shape me into the sales-driven, heavily customer focused employee I am today. I pride myself on delivering quality service with an approachable and friendly nature.In 2014 I decided to leave Matalan with no regrets or hard feelings. It was a fabulous job with fabulous people but new doors had started to open for me that I wanted to explore. So I took the leap!