Jemma Todd Email & Phone Number

Darlington, Gb

Bowburn, England, United Kingdom

Bowburn, England, United Kingdom

The main responsibilities of this role include:- Ensure all calls & emails received into the department are managed appropriately and issues are logged.- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Manage the diary of Homes by Esh Maintenance Operative, booking appointments to resolve customer care defects and assist site teams when required.- Communicate with the Customer Care Manager to ensure… Show more The main responsibilities of this role include:- Ensure all calls & emails received into the department are managed appropriately and issues are logged.- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Manage the diary of Homes by Esh Maintenance Operative, booking appointments to resolve customer care defects and assist site teams when required.- Communicate with the Customer Care Manager to ensure all defects are followed up and dealt with by the appropriate personnel.- Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required.- Ensure defects are reported to sub-contractors on a regular basis.- Arrange completion of end of defect works for Housing Associations.- Liaise with Site Teams to ensure remedial works are completed within timescales.- Liaise with Sales Teams to ensure customer queries are answered.- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Show less

Newcastle Upon Tyne, United Kingdom

Whilst working at LNER, I have carried out a number of roles including customer service representative, with my most recent being Training & Quality Support. Within this role I: - Assessed individual and organisational training needs through regular review of correspondence and calls carried out by employees- Conducting staff appraisals to review performance- Design engaging, appropriate, and inclusive learning activities- Deliver training using classroom based and on the… Show more Whilst working at LNER, I have carried out a number of roles including customer service representative, with my most recent being Training & Quality Support. Within this role I: - Assessed individual and organisational training needs through regular review of correspondence and calls carried out by employees- Conducting staff appraisals to review performance- Design engaging, appropriate, and inclusive learning activities- Deliver training using classroom based and on the job methods- Assess individuals and the effectiveness of training programmes and monitor trainees' progress Show less

Newcastle Upon Tyne, United Kingdom

- Arranging flights, insurance and accommodation- Using Web RIO et al to secure holidays- Collecting and processing payments- Advising clients on travel arrangements, e.g. visas and passports- Sending out tickets to clients- Keeping clients up to date with any changes- Dealing with complaints or refunds

Newcastle Upon Tyne, United Kingdom

Making initial contact with other sales managers in establishments such as hotels and transport providers, as well as conference and meeting facilities providers, to negotiate and acquire corporate rates to provide to ETA customersResponsible for organising visits to these hotels to meet with sales managers to assess what/if any niche features the establishment has, which can then be marketed effectively to our customers on their behalf, feeding this information back to our marketing… Show more Making initial contact with other sales managers in establishments such as hotels and transport providers, as well as conference and meeting facilities providers, to negotiate and acquire corporate rates to provide to ETA customersResponsible for organising visits to these hotels to meet with sales managers to assess what/if any niche features the establishment has, which can then be marketed effectively to our customers on their behalf, feeding this information back to our marketing teamResponsible for adding hotels and other establishments to the company's portfolio to increase our offering to customersSales and negotiating skills, plus a keen eye for detail is essential in this role. Show less

Gateshead Team Valley

Built strong relationships with managers, colleagues and customers. As a result of the work ethic and professional attitude shown towards work, this has seen me gain offers from management on numerous occasions to obtain a full-time position allowing me to progress starting as a temporary sales consultant to become a Team CoachHelping customers find the perfect product for them Giving fast and friendly servic at all timesDemonstrated my passion and knowledge for all… Show more Built strong relationships with managers, colleagues and customers. As a result of the work ethic and professional attitude shown towards work, this has seen me gain offers from management on numerous occasions to obtain a full-time position allowing me to progress starting as a temporary sales consultant to become a Team CoachHelping customers find the perfect product for them Giving fast and friendly servic at all timesDemonstrated my passion and knowledge for all productsLearnt invaluable problem solving skillsHad personal enjoyment knowing as a result of my hard work by going the extra mile, my presentation skills and eye for detail I have guaranteed customer satisfaction. Show less

Newcastle Upon Tyne, United Kingdom

Manage all Human Resource administration and onboarding activitiesEnsuring all Administration is correctly processed accuratley and in a timely mannerTake minutes at disciplinary/grievance investigations/hearingsManage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capabilityGained understanding of how a hotel operates and the day-to-day tasks which must be undertakenDeveloped my ICT skills and… Show more Manage all Human Resource administration and onboarding activitiesEnsuring all Administration is correctly processed accuratley and in a timely mannerTake minutes at disciplinary/grievance investigations/hearingsManage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capabilityGained understanding of how a hotel operates and the day-to-day tasks which must be undertakenDeveloped my ICT skills and shown sound research skills Show less

Bachelor'S Degree, Tourism And Travel Services Management, 2:1

Foundation Degree, Tourism And Hospitality Management, 2:1