Jemma Phillips Email & Phone Number

Margate, Gb

London Area, United Kingdom

Project Manager across multiple accounts

London, England, United Kingdom

United Kingdom

Key Responsibilities • Manage individual and team performance expectations and goals and monitor service levels • Build positive productive relationships with all team members and client stakeholders. • Work collaboratively with team members to improve the end-to-end delivery processes • Implement changes or develop new processes as necessary to improve productivity and reduce errors. • Continually measure and evaluate all work processes using Kaizen, Lean, and other improvement methods • Ensure processes and tooling are fully adopted by all team members • Own customer escalations and drive them to quick and satisfactory resolution. • Drive root cause analysis on escalations and implement changes to prevent issues from occurring in the first place • Provide metrics and deep dives on operational performance and any other issues • Drive customer loyalty and retention through exceptional service levels • Support aggressive objectives while using executive-level judgment to balance the right business and customer trade-offs to deliver on best in class customer experience. • Drive scale and operational excellence across the project lifecycle. • Actively partner with the management team to ensure the services team drive flawless execution and great customer service. • Ownership of successful project delivery across the entire operation. • Ensure compliance with ISO 270001 and 9001 standards

London, United Kingdom

PROJECT MANAGEMENTPlanning & forecastingBudget & risk assessmentChange managementCommunication planningStakeholder managementReportingManaging the Sales to Delivery processInitial client engagement from delivery sideSERVICE DESKManaging the support contracts, cases raised and performance and resolution KPI'sClient Relationship ManagementPMOResourcing• Manage resourcing across in-house, contractor and off shore teams with a view of increasing utilisation across in-house teams• Forecast resource utilisation and proactively assign hours to resources on a 1,2,4 and 8 week horizon• Monitor required project cadence including submission of time cards and reshaping of resource requirements• Carry out a weekly review of hours scheduled to resources and actual utilisation with explanations on difference • Monitoring project performance and maintain dashboard of projects effectiveness• Monitor pipeline of opportunities and identify resourcing issues on a 1,2,4 and 8 week horizon• Run regular reviews of project delivery and proactively identify issues with project resourcing, in conjunction with project managers, engagement mangers and consultants• Maintain regular cadence with contractors and contracting companies including forecasting work to be carried out, proactively booking resources and managing hours utilised as bookedReporting• Assist in forecasting revenue through resource utilisation on a 1,2,4 and 8 week horizon• Forecast weekly revenue and correlate against actuals• Maintain weekly review of billable hours over last week, month and quarter and work with engagement managers and project managers to forecast billable hours over coming week, month and quartersFinance• Identify weekly amount of billable hours per client, with confirmation from PM• Updating and reviewing the billing forecast on a weekly basis • Raising invoices in Salesforce and sending the invoice to clientsFire Warden (certified)Heath and Safety Office (certified)

London, United Kingdom

working with Sun Systems and Infor plus other partnersLiaison for Resellers and Clients for services and projectsManage consultancy schedulesTimesheets & Billing (reconciliation reporting)Sales event coordinator Support the PM in all aspect of his role.Cover the PM when required.Fire WardenFirst Aider

Volunteer work for the Special Projects teamPM supportAdmin ad hocEvents ad hoc

London, United Kingdom

Responsible for maintaining and organising the office on both operational and administrative level.Supplier Relationship ManagerLiaison for Global offices and ClientsProducing documents, reports and presentationsMaintaining a complex diary systemManaging office budgetsImplementing and maintaining procedures / office administrative systemsEnsuring that health and safety policies are up to dateNegotiating contracts for office suppliesManaging the Front DeskOrganising meetings / managing the meeting roomDiary managementAccounting;Checking Employee expensesFiling and controlling invoices Booking paymentsLiaising with our external and internal accountantsProviding information to the payroll provider at month endHR;Organising the on-boarding and termination processManaging holiday and sickness recordsKeeping personnel recordsOrganising induction programmes for new employeesBenefits managementLiaising with the HR team in ParisOrganising interviewsOrdering and installing necessary equipment for new staff membersInventory Organising Travel and visasEvents managementMarketing support

London

Profectus is a leading consultancy firm offering Financial Transaction Analysis services (accounts payable audit) and Software Solutions.PA to 2 Directors, an analyst and Office Management: Primarily responsible for: running the London office, maintaining equipment; IT and Telecoms, and managing the Recoveries team. In charge of: facilities, office infrastructure and processes, and heading Recoveries Projects across Europe. Ensuring projects complete on time, within acceptable target range and to the highest standards. Also involved in building relationships with clients, and maintaining liaison with them throughout each project. .Duties• Heading UK Recoveries, analysis, reporting, liaison and invoicing processes.• Controlling the accounts and budget for the office, maintaining the agreed levels of expenditure. • Maintaining proper documentation (data, action, timelines, call notes etc) on the CMS.• Client liaison, meeting organisation and project management.• Gate keeping and email management, diary management and travel organisation.• Research and lead support for prospective clients.• Presentation support (formatting, printing and binding).• Coordinating work for and providing direction to analyst to complete deliverables. • Developing and managing KPIs to drive improvements and deliver performance. • Autonomously devising solutions and taking ownership of situations to ensure success.

Sydenham

Responsibilities; branding & marketing, time management, accounts and ensure client base growth. Duties• Controlling the accounts and budget for the office, maintaining the agreed levels of expenditure. • Assisting with projects using Dreamweaver, Photoshop and InDesign where required.• Coordinating work and providing direction to complete deliverables. • Correspondence management, diary management and travel organisation.• Job search and bid writing for prospective clients.• Presentation support (formatting, printing and binding).

Bromley, United Kingdom

Danish Parent Company to brands such as Vero Moda, Jack & Jones, Vila, Mumalicous and JunarosePrimarily responsible for: hiring and training of entire staff for the new pioneering store, running the back office, maintaining equipment; IT and Telecoms, and loss prevention. In charge of: HR, health & safety processes and reconciliation.Duties• HR; recruitment, training, staff competitions, appraisals/disciplinary meetings and payroll.• Liaising with contractors, security and safety inspectors.• Reconciliation; safe, floats, petty cash, takings (balancing) and loss prevention.• Maintaining proper data records (accounts, staff files and stock take).• Assisting with marketing events.• Developing and managing KPIs to drive improvements and deliver performance. • Correspondence and delivery management.• Sending daily, weekly and monthly sales reports.

London

A Large International Insurance CompanyTo assist the Administrative Manager in all aspects of her role. Monitoring, distribution and control of Notice of CancellationsUse bar-coding system for tracking of:¨ Bureaux Submissions¨Hot Filing & control and maintain PDL filingSort outgoing Premium closings for mailing/Sort incoming mail for teamArrange scanning of various documents into the document management system

Bromley

A small friendly Restaurant in Bromley NorthResponsible for; planning, hosting and all design aspects of Events.

Eltham

Responsibilities included coordinating an office move and setting up a new team.

Downham

Responsible for; maintaining the business of running the pub, a key holder, customer service, managing finances stock and staff.

Cert, Service Cloud, Pass

Project Management

Project manager course

Cert, Sales Cloud Certification, Pass

Adm201

Diploma, English Grammar

Looking for opportunities

Event & Hospitality Management, Certification

Online course in Event & Hospitality Management

Introduction & Advanced Payroll Management Course, Certification

Intro to Payroll Management: Introduction to payroll Pay system Codes Procedures Sick pay Maternity Benefits Schemes Set up employees.

Sage

Sage Bookkeeping Stage 1 (Course) Sage BookKeeping Stage 2 (Course) Sage Instant Accounts Sage 50 Accounts

Excel For Business - Advanced, Excel (It), Advanced

Took the course to consolidate my knowledge of Excel database.

Btec, Childcare, Distinction

This course provided me with the knowledge base to run a company, enforce and write policies, manage finances and staff, as well.

Curriculum For Secondary Level Gsce'S, A* - C

Activities and Societies: Performed in events and shows - Christmas, Easter and termly. I also composed and performed a musical piece.

Trailhead Ranger, Salesforce

Various trailheads and super badges

Prince2 Practioner, Project Management, Foundation & Practitioner

Field Service Lightning

Salesforce Cert