Jemross Erida Email & Phone Number

New York, United States

• MarketMan Powered by Mealticket is a cloud-based restaurant inventory management and purchasing app designed to streamline procurement, delivery, and accounting processes for restaurants. The platform enables users to.
• Collaborate with restaurant owners to manage monthly and quarterly inventory, ensuring accurate data entry into the MarketMan system
• Analyze Cost of Goods Sold (COGS) and Profit reports to optimize restaurant profitability
• Resolve discrepancies between actual and theoretical commissary reporting through detailed analysis
• Assess Gross Profit and Menu profitability to support informed decision-making
• Provide remote desktop assistance for software installation and ongoing support

United Kingdom

• Amazon Online Arbitrage / Private Label / WholesaleMain Tasks:Product Sourcing Dropship items from Aliexpress to the websiteEbay and Amazon ListingProduct research and Data EntryGoogle Suite and Calendar.
• Research and found profitable items for a UK Amazon seller. I searched for products for him to sell on his Amazon store. I always met the KPI for him to be able to earn a profit from the products I researched for
• Meet ROI, BSR, Net Profit
• Read Keepa Graph 30, 90, 180 months sales
• Analyzed the Seller Amp App if it is possible to buy it and sell it on Amazon UK
• Purchased items for clients of Amazon Stores

Australia

• Provided Customer Service for an ecommerce website in Australia. I reply to their customers via email and chat. Complaints, refunds, and order inquiries.
• Researched for products to sell on his Amazon store. I always meet the KPI for him to be able to earn a profit from the products I research for him.
• Listed Amazon items, product research, Customer Service, Inventory
• Organized Dropshipping for items I found on Alixexpress and sold them through eBay or Shopify websites.
• Created Shopify product Titles, descriptions and FAQ’s to be posted on their Shopify store.
• Managed Warehouse inventory system called Anchanto

Cebu, Central Visayas, Philippines

• Internet and Networking Connection TroubleshootingFix and Scan computers Email Client Setup and Troubleshooting Outlook, Thunderbird, Mac MailUpsell Telstra ISP Services and Support
• Address customer's issue with an Australian Telecommunication Company about their Internet connection. I help them with the troubleshooting on how to be able to get back online.
• Scans and fixes their computer virus by providing desktop support and remote access.
• Sets up their Email client and troubleshoot if unable to send and receive email messages. For example, they use Outlook or Thunderbird.
• Upsells Telstra Internet Services and support like home visit for IT support.
• I make sure that I get and meet the KPI that the client’s customer won’t call back for the next 7 days which meets the First call resolution and ensure the help has been addressed.

Cebu, Central Visayas, Philippines

• Received calls from the western United States and provide the best customer service and technical support.
• Administered customers with their Internet connection problem or issue.
• Troubleshot with their browser like IE, Safari, and Chrome.
• Resolved their computer and anti-virus issues. We use the remote assistant tool to be able to diagnose the main problem.
• Customer Service relation officer.

Cebu, Central Visayas, Philippines

• Managed customer support team for their technical calls for example problems and resolution about their Phone internet.
• Troubleshot with the AT&T smartphone internet issues.
• Continually updated agents about the new products, policies, and procedures of AT&T
• Intervened and resolved escalating complaints from customers.
• Facilitated training about the latest AT&T products.
• Completed any necessary duties to ensure a well-operating customer support team

Bachelor'S Degree, Information Technology, 1.8

Networking, Computer Hardwared and Software setup Ecommerce Wordpress and Shopify Development

Certification In Pc & Networking Troubleshooting, Information Technology

Hardware Maintenance and TS PC and MAC OS Troubleshooting Computer Peripherals Troubleshooting Internet and Network TS