Jemross Erida Email & Phone Number

New York, United States

MarketMan Powered by Mealticket is a cloud-based restaurant inventory management and purchasing app designed to streamline procurement, delivery, and accounting processes for restaurants. The platform enables users to track food costs, review purchasing history, and maintain accurate inventory levels.• Collaborate with restaurant owners to manage monthly and quarterly inventory, ensuring accurate data entry into the MarketMan system• Analyze Cost of Goods Sold (COGS) and Profit reports to optimize restaurant profitability• Resolve discrepancies between actual and theoretical commissary reporting through detailed analysis• Assess Gross Profit and Menu profitability to support informed decision-making• Provide remote desktop assistance for software installation and ongoing support• Troubleshoot POS integration issues and ensure accuracy in daily sales reporting• Train colleagues and new hires on tools like Salesforce, sharing tips and best practices to streamline workflows and enhance user experience

United Kingdom

Amazon Online Arbitrage / Private Label / WholesaleMain Tasks:Product Sourcing Dropship items from Aliexpress to the websiteEbay and Amazon ListingProduct research and Data EntryGoogle Suite and Calendar ManagementOrder Fulfillment and RefundsCustomer Support• Research and found profitable items for a UK Amazon seller. I searched for products for him to sell on his Amazon store. I always met the KPI for him to be able to earn a profit from the products I researched for• Meet ROI, BSR, Net Profit• Read Keepa Graph 30, 90, 180 months sales• Analyzed the Seller Amp App if it is possible to buy it and sell it on Amazon UK• Purchased items for clients of Amazon Stores

Australia

• Provided Customer Service for an ecommerce website in Australia. I reply to their customers via email and chat. Complaints, refunds, and order inquiries. • Researched for products to sell on his Amazon store. I always meet the KPI for him to be able to earn a profit from the products I research for him. • Listed Amazon items, product research, Customer Service, Inventory• Organized Dropshipping for items I found on Alixexpress and sold them through eBay or Shopify websites. • Created Shopify product Titles, descriptions and FAQ’s to be posted on their Shopify store. • Managed Warehouse inventory system called Anchanto

Cebu, Central Visayas, Philippines

Internet and Networking Connection TroubleshootingFix and Scan computers Email Client Setup and Troubleshooting Outlook, Thunderbird, Mac MailUpsell Telstra ISP Services and Support• Address customer's issue with an Australian Telecommunication Company about their Internet connection. I help them with the troubleshooting on how to be able to get back online. • Scans and fixes their computer virus by providing desktop support and remote access. • Sets up their Email client and troubleshoot if unable to send and receive email messages. For example, they use Outlook or Thunderbird.• Upsells Telstra Internet Services and support like home visit for IT support. • I make sure that I get and meet the KPI that the client’s customer won’t call back for the next 7 days which meets the First call resolution and ensure the help has been addressed.

Cebu, Central Visayas, Philippines

• Received calls from the western United States and provide the best customer service and technical support.• Administered customers with their Internet connection problem or issue. • Troubleshot with their browser like IE, Safari, and Chrome. • Resolved their computer and anti-virus issues. We use the remote assistant tool to be able to diagnose the main problem. • Customer Service relation officer.

Cebu, Central Visayas, Philippines

• Managed customer support team for their technical calls for example problems and resolution about their Phone internet. • Troubleshot with the AT&T smartphone internet issues. • Continually updated agents about the new products, policies, and procedures of AT&T• Intervened and resolved escalating complaints from customers. • Facilitated training about the latest AT&T products. • Completed any necessary duties to ensure a well-operating customer support team• Collaborated with customer representatives in their calls, took escalated calls, provided quality feedback, monitored bottom performers, and tracked their progress.• Facilitated tech support updates, product training, huddles, and refresher.• Sent feedback and suggestions regarding processes that need to be revised and realigned that would impact the account.

Bachelor'S Degree, Information Technology, 1.8

Networking, Computer Hardwared and Software setup Ecommerce Wordpress and Shopify Development

Certification In Pc & Networking Troubleshooting, Information Technology

Hardware Maintenance and TS PC and MAC OS Troubleshooting Computer Peripherals Troubleshooting Internet and Network TS