James Emshoff Email & Phone Number

Huntsville, Al, Us

Remote

-Enforce company wide password policies utilizing Active Directory and custom software to ensure users are meeting secure best practice guidelines, resulting in an improved security posture for the organization. -Assisted with first time VPN setup and troubleshooting connectivity issues to ensure availability of company assets while utilizing customer service skills to provide a smooth end user experience.-Configure contractor access to follow the least privileged model, limiting access to PHI/PII,leading to an improved separation of duties and limiting the potential for unauthorized access of data by 50%. -Enroll MDM on corporate and BYOD devices in order to comply with mobile device security policy for 70,000 devices, which resulted in standardizing the protection of mobile devices, improving the security of corporate networks 2x.-Utilize RSA, DUO mobile and Microsoft Authenticator to add a second layer of authentication in order to employ appropriate identify and access management principles, reducing the risk of unauthorized 3rd party access 50%.-Support call and ticket directing to correct team members to provide 100% accurate troubleshooting and efficient resolutions for clients.-Provide support to users with troubleshooting issues for various hospital systems and pieces of equipment by understanding the problem and offering efficient and effective solutions to ensure 2x more proficient operations.-Conduct Microsoft Office product repairs and trained users on common issues to improve team efficiency and productivity by 100% when utilizing Microsoft Office products.-Deliver high quality customer service experience for users by building rapport and understanding pain points, ensuring effective and efficient resolutions. -Collaborated with cross-functional team members to implement improved processes, resulting in a team average of 85% first call resolution rate (personal average of 90%), and resolving 200+ tickets per week.

-Oversaw record keeping for units by managing historical records and maintaining current policies and manuals for 30+ Aircraft, ensuring accuracy and timeliness for updates (maintenance took less time).-Maintained and updated 200+ computers as well as a SQL database, resulting in 100% efficient and effective database maintenance and administration. -Worked with multiple vendors and stakeholders inside and outside of the military to ensure timely and accurate parts requisition and retrieval resulting in a consistent average up rate of 90%.-Trained service members on required equipment operation and safety as well as policies and procedures for improved skill set, knowledge retention, and successful and 100% on-time mission completion.

Cyber Security

Cybersecurity

Film Production, Cinematography And Film/Video Production

High School Diploma

Cyber Security