Jemuel Gueta Gojar Email & Phone Number

Valenzuela, Ncr, Ph

Taguig, National Capital Region, Philippines

- Responsible for the installation, monitoring, testing and maintenance of networks. - Perform complex technical duties and escalate issues as needed.- Install direct internet access and voice services for new and existing clients.- Support the field services installation team as necessary with other installations.- Obtain signed installation completion forms from customers at the conclusion of installations.- Respond to service calls when necessary and be able to troubleshoot and resolve customer issues in a timely and professional manner.- Properly document and account for hours submitted by allocating hours to various job tickets.- VLAN configuration and troubleshooting.- Experience with ServiceNow, VeloCloud (VMware) Edge/Orchestrator.- Supports SD-WAN Implementation/Modernization and cutover.- Supports VMWare EDGE, Wattbox, Netgear Switch, Meraki Switch, Juniper Switch (MIST), Cradlepoint, DIGI, and Accelerated Device configuration/installation.- Aruba, Cisco, Ciena, Access Point, Grandstream ATA, Tripplite, VOIP, PIAB- Supports Hotcut/Cutover (Add, Change, Disconnect ckts).

Makati, National Capital Region, Philippines

Technical Support Engineer - Project Order Management- Serves as Level 2 Escalation support for the Order Management team.- Managing the fulfillment process throughout the order lifecycle.- Provides end-to-end management functionality that seamlessly supports the entire operation from confirmation of the order to delivery and beyond.- Take ownership and manage employees that contribute to a successful and smooth operation.- Setting goals for performance in ways that comply with the company's plans and vision. Organizing workflow and ensuring that team members understand their duties or delegated tasks. - Monitoring employee productivity and providing constructive feedback and coaching.

Makati, Philippines

Technical Support Engineer / Project Order Manager (August 21, 2017- June 2021)- Manage circuit requests (Switched Ethernet, Ethernet over TDM, TDM (Low Bandwidth to High Bandwidth) from order submission by Sales up to circuit activation. - Validate install, move, add, and change circuit requests created by Sales. - Conduct order verification calls with the customer to verify information needed in submitting orders. - Create and submit orders to Provisioning.- Process Disconnect requests for the Customer. - Update Project Manager and customer on order state changes from Telco or Provisioning and vice versa through call or email. - Secure site access from customers for Telco and/or other internal field tech dispatches. - Attend weekly customer calls for project updates. - Attend training and meetings as needed - Develop & maintain an Excel spreadsheet to track order activity. - Manage customer, Verizon sales, and/or Verizon Implementation Management escalations with an initial response within 2 hours and engage other Verizon internal delivery organizations as necessary and appropriate - Respond to Delivery Managers, Provisioners, and Project Manager's inquiries meeting response-time Service Level Agreements (SLA) - Manage job orders to ensure that any risks or clarifications are corrected on time. - Ensure timely documentation of installation/ordering activities in Verizon’s database while assuring that accurate representation of the latest status is maintained - Participate with Verizon in User Acceptance Testing (UAT) support activities as related specifically to the services performed- Directly involved in SD-WAN Transformation Project which included Virtual and Physical Riverbed, Dell Server ordering and monitoring for US Domestic, EMEA, LATAM, and APAC regions; tracking up to Senior Management level escalation support to ensure equipment is delivered to the customer as ordered.- Lead POC for Complex Project Orders.

Makati, Philippines

° BNE Test and Install TechnicianTechnical Support Professional / Ethernet Test & Install BNE-Order Taker (June 2016-August 2017)- BNE-OT ensures that all necessary details needed in Loop Testing have been completed by the Provisioning group before End-to-End Testing. - All provisioning & customer-related issues must be addressed accordingly and endorsed to the right group for resolution. - BNE-OT performs IP Ping Tests, MAC Address Validation, Loop Tests, RFC Test & Layer 3 IP Extended Ping Tests (if needed) with ILECs & CLECs such as ATT, Verizon Core, Windstream, etc. - File Helpdesk Support Ticket via BMIS Ticketing Tool & Command Center Tickets for Tier 2 Engagements on orders that require onshore support. - Processes In/Out, Change (Hotcut) & Disconnect Orders. - Endorse Orders to IVUE/Activation Group for HotCut Scheduling & ckt Activations. ° Technical Support Professional / Ethernet Test & Install ACD Tech (May 2013- June 2016)- Verizon Business Ethernet Test and Install ACD techs are responsible for providing technical assistance to field Techs calling in for Dispatch of Beas Installation. - Supervise Installation, Turn-up and Test, Commissioning, Provisioning, and rolling Traffic into New and Newly Optimized Fiber Optic Systems Call receipt. - Perform RFC (Request for Comment) 2544 Test on various BEAS Boxes/ISG400. - Responsible for checking and sending out dispatches for Beas installations. - Troubleshoot with field techs and resolve issues identified during the Dispatch before endorsing orders to IPRT/CTE for Beas certification.- Layer 3 IP deployment.

Makati, Philippines

Verizon Wholesale SIP (Jan. 16, 2012 - May 2013)Order Entry Provisioner- Processes Order Entry for Manual Orders/Wholesale SIP of New and Existing Telephone Numbers - Files Ticket for MSAG/Address Validation issue for Orders with E911 Requests. - Processes Listing for Orders with Yellow Page requests. - Send and receive CSR/LSR requests for New and Existing TNs. - Handles Install Completes/Invalid Spreadsheets for Wholesale. - Processes VIP Project for Wholesale SIP.

Philippines

Ebay Account Security Specialist

Enterprise Center Ayala Makati City

Bachelor Of Science - Bs, Psychology

Activities and Societies: United Legion of Artists for Peace (ULAP)

Computer Engineering Technology, Computer Engineering Technology/Technician Via Dost Sei Scholarship Grant

Activities and Societies: DOST-SEI Scholar (Awardee)