Led a high-performing team of 15 Executive Assistants (EAs) supporting C-Suite executives, focusing on comprehensive management through coaching, performance evaluations, and development plans tailored to client and company goals. My efforts have resulted in increased client satisfaction and referrals, enhanced EA efficiency, and improved team collaboration, all while ensuring adherence to company policies. Key achievements include fostering a positive work environment, strengthening executive relationships, and championing operational excellence, which have significantly optimized team performance and communication.

Oversee the daily operations of Client-VA pairs, focusing on team management, task optimization, and client relationship building. My responsibilities include recruiting and training VAs, creating comprehensive task lists in collaboration with clients, and fostering a positive team culture to enhance productivity and service quality. Additionally, I act as a trusted advisor to clients, proactively addressing their needs, identifying growth opportunities, and proposing tailored strategies to drive business success.

Acted as client liaisons officer for the on-shore team in ensuring uncompromised daily business operations. Initiated and maintained daily reports to measure work performance and provided direct insights to business leaders to help improve work-place environment.

Promoted business expansion by serving as key liaison between the company and the client. Resolved service issues by collaborating with both internal departments and external departments as well as third party support team. Developed role-specific KPIs and reinforced its measurements to achieve strategic growth objectives. Facilitated quarterly business review and provided comprehensive recommendations for business growth and sustainability.

Onboarded new clients to the whole process of business outsourcing for first time business owners. Assisted in the hiring process for qualified candidates and initiated performance assessment reports. Redesigned work procedures and policies to address campaign-specific challenges as well as provided coaching and mentoring to direct reports to meet or exceed daily targets.

General Virtual Assistant to business owners and C-level executives in running and managing their businesses.