Jen Basinger Email & Phone Number

United States

Co-facilitate support groupsGive presentations about mental illness & mental wellness at schools, businesses, police (Crisis Intervention Training) and the FBI. Give presentations at Family-to-Family classesSupport efforts to lobby Washington for more money and support for NAMI, 988 and mental health in general.

Cincinnati Metropolitan Area

Brought on to support the Payroll Dept during the change from using TimePro timekeeping system to using Kronos 7.0Monitored Payroll Dept email InBox. High-volume: averaged 100 emails daily, all requiring me to research and/or resolve.Partnered daily with Payroll Coordinators, Benefits Dept, Worker’s Compensation Dept and Legal Dept to research and resolve issues ranging from lawsuits to direct deposit issues.Corrected errors in TimePro and Kronos (e.g. duplicate punches, holiday pay not showing up, no time punches for an entire store/doctor’s office). Reviewed all (highly confidential) internal & external delivered to the Payroll Dept. Promoted to Kronos Project Team in June 2014Created real-world case scenarios and tested them in Kronos before system went live. Example: ensured overtime calculated correctly for locations in Puerto Rico. Assisted in writing and updating Kronos training materials that were distributed to managers and non-managers throughout the change from using TimePro to Kronos.Participated in daily conference calls with the Kronos Team to plan roll-out activities, discuss testing results, research issues, and fact-find.

In partnership with HR Manager, launched HR Dept in a start-up Distribution Center for Home Depot. (Newly built location started with 44 non-exempt employees and 83 non-exempt employees).Hands-on approach to HR and ability to explain complex processes and procedures to employees at all levels have resulted in HR dept receiving high praise on company surveys.Served as a partner to operations team; making recommendations based on SOP/state/federal laws/consistency in the DC network.Coached operations team on topics such as delivering discipline, handling employee relations issues, and benefits. Positive go-to person for 327 employees across an AM & PM shift. Trained 150 employees on 2 hour safety training module called Safety in Motion (SIM) that rolled out over a 6 week period in Q1 of 2011.Received awards on a regular basis since May 2009 for providing excellent service to both exempt & non-exempt employees.Coordinated and executed on-site hiring events with anywhere from 50-300 candidates in attendance.Conducted weekly new hire orientations, primarily on second shift.Extremely adept at handling employee relations issues, including investigations. Typically includes partnership with Medical Health Mgmt dept, Asset Protection Manager, and Associate Relations Dept. Assisted employees with benefits enrollment. Explain complexity of benefits in real-world terms that always leaves employees shaking my hand and thanking me for making the "impossible to understand" make sense.

Recruited debt collectors for 400-person call center, handled daily employee relations issues, benefits administration, updated personnel info in PeopleSoft, used Vurv (Taleo) & BrassRing software to manage recruiting process, training, new hire orientation, ran background checks & drug screens, represented GRC @ job fairs, and managed personnel files.

Cincinnati, Oh

Educated clients about vaccines, medical procedures, and preventive care.Scheduled staff within a tight number of weekly allotted labor hours.Hired, disciplined and terminated employees.Responsible for daily patient schedule (including surgeries).Handled client issues and collections.Cross-trained as a Vet Tech, though decided not to pursue Veterinary Medicine.

Worked for third-party clients doing recruiting, benefits administration, FMLA tracking, employee relations, client development, investigations, unemployment claims, new hire orientation, annual benefits enrollment, job fair coordination, creation & update of employee handbooks, terminations, administration of disciplinary actions, and resolution of payroll issues.

Recruited for a 425-person distribution center with three shifts, supported the HR Manager, handled new hire orientation, safety/harassment/company policy training, benefits enrollment, Accessed reports, EEO tracking, turnover reporting, created retention programs, benefits administration, communicated updates of policies & procedures to management, and organized employee appreciation/service award events.