Jen Billips Email & Phone Number

Wilmington, Delaware, United States

Responsible for developing and ensuring successful implementation of the acquisition strategy for the Disney Co Brand product. Drove acquisition technology innovation and channel expansion efforts with particular emphasis on delivering instant credit in all on property channels. Responsible for managing the day to day operations to ensure business goals, and partner needs, are met, which includes technical production support, testing support/execution, and overall support to ensure account goals are met.

Production Support for our Business Partners utilizing the instant credit platform. Act as liaison between our technology teams and business teams / business partners. Manage direct reports responsible for issue management, root cause analysis, and overall system health. Responsible for managing the book of work for key strategic programs.

Managed the overall business issue management process for Card Services. Managed three direct reports with several departments reporting indirectly to me. We managed the process focused on identifying issues, identifying fixes for the issues, customer remediation, and issue elimination.

Managed 7 direct reports responsible for supporting our instant credit business partners. This role included, but not limited to, issue management, root cause anlysis, system maintenance, project execution, and relationship management.

Newar, De

Production Support for our Business Partners utilizing the instant credit platform. Act as liasion between our technology teams and business teams / business partners. Manage direct resports responsible for issue managment, root cause analysis, and overall system health.

Newark De

Reponsible for performing User Accepting Testing on new credit intiatives / credit systems

Newark, De

Newark, De

Judgmentally decisioned consumer credit card applications.

Newark, De

Answered customer phone inquiries on their credit card accounts.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

International Relations And Affairs