Jen Castillo Email & Phone Number

Stillwater, Minnesota, United States

• Provides department leadership, vision and strategic direction• Directs the development, planning, management, coordination, delivery and evaluation of social service, economic support, employment training and the veterans’ programs • Responsible for ensuring these programs are in compliance with applicable federal and state laws and regulation. • Influential in shifting perspectives and behaviors in ways which honor cultural differences and builds community in expectations, beliefs, and practices to build an inclusive and equitable work and service delivery environment

Minneapolis, Minnesota, United States

•Lead the development of disease mitigation strategies and implementation of countywide Continuity of Operations Plans (COOP) •Direct overall planning efforts of multi-disciplinary leadership in response command team •Create, implement, and adapt systems to ensure efficient and effective response infrastructure •Oversee the development and implementation of Incident Action Plans, incident status reports, and incident-relevant data•Coordinate with local and state jurisdictions to achieve leadership objectives and obligations. •Acquisition and oversight of response personnel •Determine need for specialized resources, including legal analysis, communications, health and safety risk assessments•Establish specialized data management systems as necessary •Assemble and disassemble Task Forces and Strike Teams to address specific community response needs.

DEPARTMENT OF COMMUNITY CORRECTIONS AND REHABILITATION• Direct the planning, implementation, monitoring and evaluation of integrated operations and services for efficiency, effectiveness and evaluation.• Create comprehensive plans to deliver services in assigned area consistent with the department vision and mission. • Develop and review departmental area budgets. • Establish performance measurements, evaluate performance outcomes and plan service changes. • Develop and maintain close working relationships with the County Board; other county departments; professional, governmental, private organizations and other stakeholders. • Represent the department in county-wide projects and initiatives.

HUMAN SERVICE AND PUBLIC HEALTH DEPARTMENT•Direct the development and achievement of outcomes for the process improvement, project management, planning, strategic planning and data management programs for the Human Services and Public Health Department•Provide management of multiple cross functional area efforts with significant change or implementation of technology focus •Strategize and recommend the priority of improvement and project activities from a department wide perspective•Provide leadership in the development and interpretation of County, department, and service area policies and procedures•Communicate the department and county vision, strategic direction and purpose, and inspire and motivate others to share the vision and work towards its achievement•Perform regular management duties such as budget preparation, performance management planning and general oversight of program managers and supervisors•Ensure the establishment, review, and modification of procedures appropriate to national, state, and local trends and best practices, and to general policies of the county and the department•Implement standards, controls, and policies necessary for the administration of the IPA service area

• Management of multiple programs and efforts with significant change or implementation of technology focus • Management over 200 plus continuous improvement projects of various sizes throughout the life cycle• Strategize and recommend the priority of improvement activities from a department wide perspective• Significant involvement and leadership of strategic planning efforts• Lead the evaluation and assessment of various improvement efforts• Perform regular management duties such as budget preparation, performance management planning and general oversight of 30 plus staff

• Supervise and perform various process change activities; gap analysis, requirements gathering, design, development, implementation, deployment, modification, and conduct related training• Create, design and analyze technical alternative solutions • Design and implement evaluations• Maintain familiarity with IT processes, available technologies and process improvement best practices

Master'S Degree, Public Administration

Bachelor Of Applied Science - Basc, Psychology