Jen Cek Bong Email & Phone Number

Penang, Malaysia

- Provide daily remote support on escalated issues.- Perform technical operational task such as information gathering and execution of program via remote logon into the system.-Troubleshoot and analyse reported support issues based on the information gathered from customers and logs.-Provide suggestions and solutions to automate operational work within the system.-Maintaining a good relationship with corporate clients from all levels.-To provide support and user guidance for Company's services and products.-To provide new submission of new prospect & task.

Penang, Penang, Malaysia

- Handing professional in equipment responsible for project schedule updates, report documentation, and acts as the primary contact with customers.- Actively engage customers and work closely with the business team to continuously identify new business opportunities.- Work with customers on commercial and/or technical issues. Take ownership of customer issues and follow problems through to resolution.- Develop strong relationships and manage the ongoing negotiations with customers.- Repair and trouble shoot test system during breakdowns.

Kulim, Kedah, Malaysia

-Experience in selling intangible/conceptual products/services -Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution. Meet/exceed minimum quarterly and annual salesobjectives. -Managing and interpreting customer requirements. -Persuading clients that a product or service will best satisfy their needs. -Calculating client quotations. -Offering after-sales support services. -Analyzing costs and sales. -Recording and maintaining client contact data. -Solving client problems. -Helping in the system design to industrial clients under supervision of our engineers.

Penang, Malaysia

-Repair and trouble shoot test system during breakdowns.-Upgrading or modification of test system software and hardware.-Update test script according to customer requirement.-Work on customer projects through Testing phase and get delivered on time and with no defects.-Maintenance of testing and testing support services.-Follow-up with problem analysis whenever problem occurs during testing.

Penang, Malaysia

-Field board debugging and analyzing failure boards.-Debug WIP inventory control.-Responsible for the testing of PCBA and troubleshooting PCBA failures-Repairing and servicing of surveying instruments -Understand the schematic diagram and debugged all complex and chronic failures fallout from Functional test.-Excel, Power Point, Words, Mini Tab.-Auto-CAD and EPD PCB Gerber design tool

Penang, Malaysia

-Handle customer complaint, repair machine at field as well as In House. travel outstation manage self territory as well as support other technician.-Engineering activities such as: installation, dismantling, testing and commissioning.-Provide technical support & maintenance service to customers.