Experienced and results-driven operational and program leader with a proven track record in the hospitality, SaaS, and eCommerce industries. I specialize in building and leading high-performing teams, strategic planning, and customer relationship management. With a certification in Project Management from Cornell University, I bring a strong background in driving operational excellence, optimizing customer experiences, and achieving strategic business goals. My career is characterized by successful team development, process creation/improvement, and cross-functional leadership in support of organizational growth and success.