Proven track record in establishing and maintaining data governance frameworks. Skilled in ensuring data quality, compliance, and security to support business objectives. Successfully led cross-functional teams, achieving significant financial savings and revenue growth through strategic analysis and process improvements.• Aligned objectives and bridged communications with global leadership teams and cross-functional business units to determine data ownership, verify data integrity, and ensure support of business goals and objectives.• Led end-to-end project lifecycles for innovative data initiatives, including overseeing requirements gathering, project planning, and milestone tracking while maintaining transparent communication with stakeholders.• Generated $1.7M in cost savings as a result of identifying and mitigating the risk of unexpected delivery costs.• Identified and recovered $2M in unrealized customer training revenue opportunities, ensuring alignment with customer training delivery needs by identifying and addressing order processing challenges and financial reporting.• Discovered and drove $1M+ in additional quarterly revenue, reducing manual processing and customer inquiries by 50%, and achieving 97% automation success for financial redirection of failed orders.

Proven success in data analytics, innovation, executive decision tools, business process re-engineering, project management, and cross-organizational operations.• Strengthened analytics capabilities, innovation, and operational outcomes by championing data analytics, data-driven decision-making, global process reengineering, and program and project management efforts; used Agile methodology. • Influenced decision-making and planning by producing data visualizations and proposing innovative solutions to address business challenges, ensuring a focus on current and emerging trends to secure a competitive business advantage.• Eliminated costly processing errors through dynamic problem-solving skills, leading to the recovery of $14.9M in revenue.• Automated global partner operations processes, culminating in a 90% reduction in manual requirements; provided guidance on training data entry optimization and restructuring in collaboration with vendors, including automating data feed generation and generating weekly reports to deepen insights and support go-to-market planning.• Improved the user experience, decreased annual costs by $120K, and increased business ownership of data by heading the training evaluation and CSAT data transition from a vendor platform to the in-house Saba platform.

Specializing in report conversion, database architecture, and quality assurance. Successfully expanded data management resources, developed customer-facing dashboards, and led key initiatives to enhance data visibility and program outcomes.• Expanded resources and infrastructure for data management, analysis, reporting, and quality assurance, including developing the Education Services Business Intelligence (ESBI) database architecture and leading the Hyperion to BusinessObjects reporting conversion initiative.• Orchestrated and conducted testing of Saba data and reporting objects as the Saba SME, directly contributing to risk mitigation and accurate insights.• Gathered, documented, and interpreted business requirements and developed test plans to support the development of a customer training subscription service, ensuring alignment with business priorities and customer needs.• Led the successful development and launch of customer-facing dashboards and operational reports to improve data visibility for key stakeholders and effectively monitor program outcomes, including executive-level KPI reporting for education initiatives as well as dashboards outlining customer and partner returns on training investments and partner loyalty programs.

Directed and led multiple high-impact projects significantly enhancing data management, reporting efficiency, and operational excellence through cross-functional collaboration and leadership.• Strategized and directed the implementation of the Education Services Business Intelligence (ESBI) reporting solution, achieving stakeholder requirements.• Acted as the Business Lead for the Education Reporting Transformation Project (LBI) tasked with establishing requirements, influencing design, performing testing, training clients, and leading post-launch stabilization efforts.• Provided dynamic, high-quality leadership to six global analysts responsible for building a robust portfolio of business support tools for cyclical and ad-hoc reporting, including a standardized handbook and report request forms.• Boosted data quality during the Saba Data QA Project by highlighting and addressing corruption sources, defining data cleansing rules, and advocating for data integrity standards.

Optimized learning management system operations through testing, troubleshooting, and user training. Developed actionable reports and training materials, enhancing efficiency and data-driven insights.• Provided guidance for the administration of learning management system (Knowledge Link), streamlining operations and application management.• Conducted system testing, identifying and troubleshooting errors, and performing audits to ensure accuracy and compliance.• Developed training materials, policies, procedures, and provided user training. Traveled internationally to coach and develop others as the Global Technical Training Liaison.• Led report development by gathering and translating business requirements into actionable, data-driven reports.

Streamlined student registrations and reporting for learning and development programs, enhancing operational efficiency of the learning management system.• Achieved 50% efficiencies via implementation of process and operational changes within Ontrack (LMS)• Developed executive and operational reports, streamlined training communications, and managed the Customer Service Hotline.• Managed comprehensive training registration for employees, customers, and partners, ensuring seamless coordination and high engagement levels.