Jen Cyran Email & Phone Number

• Provides strategic leadership for portfolio of behavioral health projects, including information and referral services which operates substance use and problem gambling helplines for the states of Massachusetts and.
• Collaboratively manages and develops innovative Behavioral Health and Racial Equity (BeHERE) Training project for staff working with people who use substances
• Co-developed and -leads HRiA's Behavioral Health and Racial Equity (BeHERE) Initiative, which centers racial equity in behavioral health through programming, advocacy, and awareness-building.
• Engages external partners to enhance Helplines and behavioral health services, such as the Wheels of Hope transportation project in partnership with the Merrimack Valley Project and Lucos Transportation
• Develops proposals to secure funding to support program development and implementation for new projects, including multi-million dollar helpline services
• Builds relationships and collaborates with internal and external stakeholders to create and maintain effective services, including state governments, technology partners, data analysts, and a cadre of external partners.

Boston, MA

• Provided strategic leadership for a portfolio of large-scale substance use-related projects, including the Massachusetts Substance Use Helpline, Illinois Helpline for Opioids & Other Substances, VT Helplink, and Opioid.
• Collaborated with internal and external teams to develop and implement innovative programming to serve, support, and empower diverse populations, such as people who use substances, their loved ones, citizens returning.
• Continuously built and shared expertise in substance use disorders (SUDs) prevention, treatment, intervention, and recovery, with a healthy equity and harm reduction approach
• Managed departmental and project budgets effectively to maximize project services and value
• Led continuous quality improvement efforts in collaboration with team members and clients
• Built relationships and collaborated with internal and external stakeholders to create and maintain effective services, including the Illinois Department of Human Services, Vermont Department of Health, and the.

• Managed the Massachusetts Substance Use Helpline and Illinois Helpline for Opioids & Other Substances, ensuring reliable, high-quality service to connect consumers in both states with addiction prevention, treatment.
• Collaboratively managed and developed innovative opioid overdose training project for providers serving the homeless community and recently incarcerated individuals across Massachusetts
• Developed proposal to secure the Illinois Helpline project, and led project development and implementation of Helpline team, phone system, website, and marketing
• Led program enhancement project for Massachusetts Helpline including: substance use web assessment and referral system, powerful and secure data system, expanded Helpline services protocols, and other components to.
• Built relationships and collaborated with internal and external stakeholders to create and maintain effective services, including the Illinois Department of Human Services, Division of Substance Use Prevention and.
• Maintained data systems and reporting processes for Massachusetts and Illinois Helplines

• Develop and manage presence and messaging on Facebook and Twitter
• Engage with current and potential supporters via Facebook and Twitter
• Monitor internal and external sources for relevant information regarding multiple myeloma cancer research and aggregate to create content

• Conceived of relevant topics for Student Voices blog
• Created and discovered interesting and engaging blog content, share via WordPress

• Provided strategic direction and operational support for Mass211 database of over 15,000 health and human service programs
• Executed and followed up on staff training for phones, database, and other software; including materials design, supervision, and quality assurance
• Provided mentoring and technical support to in-house and remote phone staff
• Built partnerships with agencies through outreach and by answering questions, information-sharing, and assuring appropriate follow-through and/or resolution of any issues
• Maintained knowledge of current and emerging methods, trends and techniques in the field and devised plans for appropriate application
• Developed and supported Mass211 Facebook page, staff blog, Google Apps, and calendars

• Scheduled study participants and explained experimental procedures
• Set up and conducted experiments using MediaLab research software and audio/visual equipment
• Collected and analyzed data regarding social psychology

• Assessed callers’ wants and needs on Mass211 health and human services and substance use helplines
• Provided counsel and appropriate referrals to substance abuse, social service programs
• Listened non-judgmentally and maintained client confidentiality
• Updated and researched agencies in resource database

Master Of Arts (M.A.), Organizational Psychology, 3.9

Bs, Psychology

Activities and Societies: Psi ChiSumma cum laude

Education record

Activities and Societies: National Honor Society, French Honor Society, Latin Club, German Club, Watchdogs Animal Rights ClubSumma cum laude