Jen Cyran Email & Phone Number

• Provides strategic leadership for portfolio of behavioral health projects, including information and referral services which operates substance use and problem gambling helplines for the states of Massachusetts and Illinois, and substance use helplines for Oregon and Vermont, ensuring reliable, high-quality service to connect consumers with harm reduction, treatment, and recovery support services• Collaboratively manages and develops innovative Behavioral Health and Racial Equity (BeHERE) Training project for staff working with people who use substances• Co-developed and -leads HRiA's Behavioral Health and Racial Equity (BeHERE) Initiative, which centers racial equity in behavioral health through programming, advocacy, and awareness-building. • Engages external partners to enhance Helplines and behavioral health services, such as the Wheels of Hope transportation project in partnership with the Merrimack Valley Project and Lucos Transportation• Develops proposals to secure funding to support program development and implementation for new projects, including multi-million dollar helpline services• Builds relationships and collaborates with internal and external stakeholders to create and maintain effective services, including state governments, technology partners, data analysts, and a cadre of external partners and consultants• Supports, supervises, and mentors a diverse team of staff to achieve the goals of the organization, our clients, and themselves

Boston, Ma

• Provided strategic leadership for a portfolio of large-scale substance use-related projects, including the Massachusetts Substance Use Helpline, Illinois Helpline for Opioids & Other Substances, VT Helplink, and Opioid Overdose Prevention Training Project• Collaborated with internal and external teams to develop and implement innovative programming to serve, support, and empower diverse populations, such as people who use substances, their loved ones, citizens returning from incarceration, and people experiencing homelessness or housing instability• Continuously built and shared expertise in substance use disorders (SUDs) prevention, treatment, intervention, and recovery, with a healthy equity and harm reduction approach• Managed departmental and project budgets effectively to maximize project services and value• Led continuous quality improvement efforts in collaboration with team members and clients• Built relationships and collaborated with internal and external stakeholders to create and maintain effective services, including the Illinois Department of Human Services, Vermont Department of Health, and the Massachusetts Department of Public Health and a cadre of external partners and consultants

• Managed the Massachusetts Substance Use Helpline and Illinois Helpline for Opioids & Other Substances, ensuring reliable, high-quality service to connect consumers in both states with addiction prevention, treatment, and recovery support services• Collaboratively managed and developed innovative opioid overdose training project for providers serving the homeless community and recently incarcerated individuals across Massachusetts • Developed proposal to secure the Illinois Helpline project, and led project development and implementation of Helpline team, phone system, website, and marketing• Led program enhancement project for Massachusetts Helpline including: substance use web assessment and referral system, powerful and secure data system, expanded Helpline services protocols, and other components to address the needs of citizens, service providers, and other stakeholders • Built relationships and collaborated with internal and external stakeholders to create and maintain effective services, including the Illinois Department of Human Services, Division of Substance Use Prevention and Recovery and the Massachusetts Department of Public Health, Bureau of Substance Addiction Services and a cadre of external partners and consultants • Maintained data systems and reporting processes for Massachusetts and Illinois Helplines

• Develop and manage presence and messaging on Facebook and Twitter• Engage with current and potential supporters via Facebook and Twitter• Monitor internal and external sources for relevant information regarding multiple myeloma cancer research and aggregate to create content

• Conceived of relevant topics for Student Voices blog• Created and discovered interesting and engaging blog content, share via WordPress

• Provided strategic direction and operational support for Mass211 database of over 15,000 health and human service programs• Executed and followed up on staff training for phones, database, and other software; including materials design, supervision, and quality assurance• Provided mentoring and technical support to in-house and remote phone staff• Built partnerships with agencies through outreach and by answering questions, information-sharing, and assuring appropriate follow-through and/or resolution of any issues• Maintained knowledge of current and emerging methods, trends and techniques in the field and devised plans for appropriate application• Developed and supported Mass211 Facebook page, staff blog, Google Apps, and calendars

• Scheduled study participants and explained experimental procedures• Set up and conducted experiments using MediaLab research software and audio/visual equipment• Collected and analyzed data regarding social psychology

• Assessed callers’ wants and needs on Mass211 health and human services and substance use helplines• Provided counsel and appropriate referrals to substance abuse, social service programs• Listened non-judgmentally and maintained client confidentiality• Updated and researched agencies in resource database

Master Of Arts (M.A.), Organizational Psychology, 3.9

Bs, Psychology

Activities and Societies: Psi ChiSumma cum laude

Education record

Activities and Societies: National Honor Society, French Honor Society, Latin Club, German Club, Watchdogs Animal Rights ClubSumma cum laude