Jen Daller Email & Phone Number

Earth City, Missouri, United States

Managed department SharePoint site and Bank Knowledge System, developing and updating procedures and job aids on an ongoing basis to align process for clarity, efficiency and accuracy. Collaborated with management and co-workers to confirm streamlining of all work instructions throughout full loan process from beginning to end.

Reviewed files for Quality Control to document files compliant with laws, regulations, procedures and accuracy before loan closings. Provided coaching feedback to associates to help department grow and sustain higher quality and metrics.

Led a variety of department functions including processing, closing, post-closing, funding and subordinations while maintaining high quality metrics and providing remarkable service to customers and agents.

St Peters, Missouri, United States

Process and prepare for completing retail mortgage loans under various loan programs in accordance with policies and procedures. Collaborate on both purchase and refinance loans.