Within 6 months of promoting into this role, selected to manage the Mortgage Quality Control department that consists of 2 remote employees in conjunction with my regular duties.• Develop and administer bank programs to ensure compliance with federal and state laws and regulations; and proactively consults with all employees regarding changes in regulations affecting their job.• Analyze new regulations and changes to existing regulations as set forth by Federal and State authorities. Develop and implement bank policy and procedures based on regulatory changes.• Report audit findings and recommendations to appropriate management based on the results of the regularly scheduled audits, non-scheduled audits, and at any time when issues need to be addressed.• Be a compliance resource for management throughout the bank.

As the Manager of our Omaha Support Services team, was responsible for the corporate operations division in Omaha.• Managed a staff of 15 Operations Supervisors and Specialists from 4 departments that made up the Omaha team. Exceled in duties such as team building, mentoring, training, and yearly reviews.• Managed staff to perform various functions within Great Western Bank’s operations department. Managed functions that have a high monetary exposure, risk, and complexity. • Maintained quality control within my area and ensured that all policies and procedures were followed. • Identified, analyzed, and resolved complex issues related to product lines or functions using general practices and industry precedents to resolve. • Ensured compliance with pertinent rules, regulations and other compliance standards.

As the Banker Help Desk Supervisor, managed an inbound call center for all bank employees.• Managed, lead, coached & supported a team of remote support specialists who performed tasks related to the following: assist bank employees with issues related to operations, systems, software, processes, policies and procedures. • Analyzed and troubleshot issues and applied understanding of systems software and bank policies and procedures to resolve problems for bank employees and their customers. • Ensured compliance with pertinent rules, regulations and other compliance standards.

Supervised daily branch operations, including teller line and new accounts. Managed vault operations. Trained new tellers and personal bankers.• Successfully created new business opportunities for the bank.• Sold CDs, checking/savings products, consumer loans, and general retail consumer and business products. • Managed buying/selling of currency. • Successfully balanced branch's daily records. • Handled teller duties.

Previous positions also include: Co-manager, Personal Banker, Teller.Supervised daily branch operations, including teller line and new accounts. Managed vault operations. Trained new tellers and personal bankers.• Successfully created new business opportunities for the bank.• Sold CDs, checking/savings products, consumer loans, and general retail consumer and business products. • Managed buying/selling of currency. • Successfully balanced branch's daily records. • Handled teller duties.