Jen Daws Email & Phone Number

Sydney, New South Wales, Australia

Analyse customer supply chains, CHEP Systems capability and business processes for managing CHEP assets. Recommend appropriate CHEP system solutions to meet customer and business needs. Provide support and advice to customers and business on business process, systems configuration, EDI interfaces, systems implementation, training and support to drive asset.

Lidcombe, New South Wales, Australia

To act as the Logistics Specialist within the Customer Service team by supporting, coaching & training team on Logistics calls & functions to ensure customers are supported and logistic activities are completed within agreed SLAs

Lidcombe, New South Wales, Australia

To lead and manage the AU Customer Service team to ensure high level value add resolution services are provided to CHEP internal and external customers and in support of the retention and growth strategy.Lead and supervise the delivery of services provided by CHEP to efficiently and effectively handle all calls and email queries in accordance with the.

Erskine Park

This role lead the Logistics Customer Support Coordination Team to deliver customer requirements, utilising contracted logistics service providers to provide the best in class service, while ensuring compliance to relevant State / Territory OHS regulations and legislation and acts

Lidcombe

My current role is responsible for overseeing the Data Integrity, Investigations and New/Closed Accounts functions of CHEP Australia in order to drive support to the customer and the business on the resolution of customer queries.

Lidcombe

Leading 12 individuals across 4 sub teams, that supports CHEP’s National Sales field team. The teams’ functionalities include investigations of customer queries, opening and closing of customer accounts, sales administration and data extraction / report requests.

Rydalmere

Leading at Call Centre Customer team and assisting wholesalers of the made to measure window treatments with their orders from inception to delivery. Assisting with product information, manufacturing progress updates and transport investigations.

Responsible for the successful management of 4 teams which processed customer loan applications from receipt to settlement, ensuring completion was achieved within the service level agreements. Reported directly to the National Production Manager.

Have led teams up to 18 staff in the Records area and in the end-to-end loan application process. Successful nomination for leadership, centre contributions and support in the Banks' 'Shine' Reward and Recognition program where 240 of the Banks' highest performers nationally were thanked by a trip to Vietnam.

Various roles customer and non customer facing