Jen Flake Email & Phone Number

Flagstaff, Az, Us

Flagstaff, Arizona Area

• Direct Reports and Management: Supervise & manage the POA Administrative Staff, Safety Department Staff, Housekeeping Staff & Seasonal Pool Attendants. Created a job description, hired an Activities Coordinator & built an Activities Program for the Community. Created a job description, hired a Member Relations Coordinator & trained the position.• Community Rules Enforcement: Plan & implement strategies, written procedures & other documentation necessary to effectively manage the community. Review Daily Patrol Logs to ensure appropriate violation & fine notices are being issued and rules are being enforced without discretion. Maintain records of all communications regarding violations, fines & resolutions. Serve as a liaison between the POA Board & the Members regarding issues relating to the enforcement of the CC&Rs & MARs. Create, maintain & distribute a monthly summary report of violations/fines to the Board.• DRC: Serve as the liaison between the Design Review Committee (DRC) & Members on all home construction and exterior improvements. Manage the entire DRC process which includes working with consulting architects, landscape architects & color consultants. Keep detailed records/files of all new home construction progress & approvals.• Community Governing Documents: Regularly update the MARs and Residential Development Standards (RDS) & distribute updated copies. Implement procedures & oversee compliance of all aspects of governance for the community in accordance with the Association documents.• Communications: Keep Members informed regularly about activities, improvements and changes at the Club through monthly newsletters or other appropriate communication channels. Establish rapport with Members & communicate timely & effectively resolve issues, maintain open lines of communication & provide excellent service.• Provide input to the Controller for preparation of annual budgets, capital expenditures & residential billing.

Flagstaff, Arizona Area

• Assisted in creating and refining the PMO processes currently in place for the Deckers eCommerce team• Built PMO reports and generated and distributed the reports weekly• Collected project ideas from the business and input into AtTask while acting as a liaison with the submitter to ensure quality project information • Administrative duties ranging from managing SVP’s calendar and email; to building maintenance; to planning, organizing and putting on Company events

Flagstaff, Arizona Area

•Analyze daily manager reports from all locations (3 convenient stores and 3 Subways) and communicating and resolving any discrepancies - Including, but not limited to daily sales reports of grocery products, lottery ticket sales, money order sales, and fuel sales•Support and train managers on new policies and procedures related to reporting activities•Guide accounting support staff by monitoring, reconciling and coordinating activities•Prepare monthly general ledger entries by maintaining records and files and reconciling accounts•Monitor and report company financial condition to owners by conducting internal audits and analyzing and interpreting financial data•Prepare and evaluate Arizona, New Mexico and Navajo Nation fuel excise reports •Execute fuel invoicing process – from tracking fuel pricing to allocating an all inclusive (fuel purchase, state and federal taxes, transportation) per gallon price to each fuel load to invoicing each load and charging it to the correct store location and following with the posting of the payment to the fuel refinery(ies) and transport company(ies)•Prepare monthly financial statements and reports; monthly and quarterly fuel tax and sales tax filings; and other required reports in a timely manner to ensure compliance•Process bi-weekly payroll for the Canyon de Chelly Fuels, including monitoring for accurate reporting

• Responsible for packaging booked car deals, ensuring complete and accurate information and sending off to financial institutions for funding and following to ensure and timely receipt of funds and then posting• In charge of processing, receipting and tracking timely payments/receipts of funds for financing of sold/purchased vehicles. Effectively managing this flux of funds was vital to enable the daily operations of the dealership• Personally responsible for tracking and receipting all ingoing/outgoing ACH transactions to bank account• Created a daily reconciliation that rolled up to a weekly, monthly, yearly reconciliation which reported all anticipated incoming and outgoing of funds to all department managers. This included a daily recap of sales income from each department• Reported to all department managers the daily balances of all inventory accounts. Any variances were reported back to me in which I would investigate and resolve with corresponding department manager

• Personally responsible for managing the season returns process that supported 5 global footwear brands• Completed up to 800 returns per day that included refunding and/or sending out replacement orders to ensure superior customer service standards • Managed and trained additional seasonal staff to assist in processing of returns• Consistently exceeded productivity and quality expectations• Primary point of contact for all employee purchases, exchanges and returns• Reviewed all discounts given on orders and communicated these findings to my manager • Reviewed and processed the Margin Exceptions report which tracked all orders that were not properly invoiced

• Examined financial statements and tax returns to determine the financial strength of potential borrowers• Integral knowledge of bank systems used to process requests for clients for anything from simple account maintenance to complicated requests including but not limited to Treasury Management products on business accounts and Loan Account Maintenance requests• In charge of gathering periodic financial information and other misc. items (i.e. Rent Rolls) from clients to meet Loan Covenants• Performed monthly internal bank records tasks and processes which was vital to the ongoing ability of the bank to continue operations• Successfully supported and trained new individuals hired on as business associates • Ordered and processed Loan Documentation• Initiated taking on new tasks and duties, expanding my knowledge through independent research and utilizing available bank courses and training