Jen Goertzen

Jen Goertzen Email and Phone Number

UX Designer, Design Leader - Previously Head of Design at BRYTER @ Caribou
Jen Goertzen's Location
Canada, Canada
Jen Goertzen's Contact Details
About Jen Goertzen

Jen Goertzen is a UX Designer, Design Leader - Previously Head of Design at BRYTER at Caribou. They possess expertise in user experience design, user interface design, mobile interface design, graphic design, web design and 18 more skills. Colleagues describe them as "Jen is super passionate about everything that she does. As one of the most motivated individuals I have met, both at work and in life, Jen is always striving to learn, improve and make an impact on everything she touches. It's been a pleasure working with her over the last 3 years. She challenges herself and those around her. Jen has pushed the boundaries of UX research and product validation not only with our product, but across the company. Her work has directly impacted the rising success of the product in the market as well as our clients' success. Whether she is working on UX research, iterating on UI Designs, mentoring other designers or facilitating workshops, Jen is 'all in'." and "As part of the mobile team at Tipping Canoe I had the wonderful opportunity to meet and work with Jen. Posessing all the skills and talent for good visuals production goes without saying, her portfolio speaks for itself. Beyond this however are the soft skills and intuition that add value to any position and only come with experience. Maintaining focus on usability and design is a challenge we all face during production. Jen deftly anticipates and draws attention to details that typically fall outside of developers' scopes which has made our apps look and feel better for our users. Jen's dedication to learning not just the physical but also the psychological elements of design mean that she will contribute growth to any team she is on."

Jen Goertzen's Current Company Details
Caribou

Caribou

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UX Designer, Design Leader - Previously Head of Design at BRYTER
Jen Goertzen Work Experience Details
  • Self-Employed
    Writing A Book
    Self-Employed Jan 2024 - Present
    I'm writing a book about the experience joining a new team and how it could be better. Through my experience, as a designer and a team lead, I've seen how difficult onboarding can be for both newcomers and their teams.Every new job is a new opportunity that you want to make the most of. But the experience of being new in an organization can take away all momentum we had from the interviews and a lot of our self-confidence in our roles.Your first months in a new team should be about possibility.We go into new roles with a vision for the future, of what we hope to do and become, growing professionally and personally. You don't need to lose momentum and start over. Rather we can channel that energy into a different path. One that leans into being new, making the most of what that brings, and leads you to a place of thriving.Being new is challenging, but it can be a challenge worth taking on.—Watch www.uptospeedbook.com for updates!
  • Caribou
    Partner, Ux Consultant
    Caribou Mar 2011 - Present
    Winnipeg, Ca
    Partner in Caribou, a user experience strategy and design consultancy that helps companies create better products and experiences.Since 2011, we have helped startups and established organizations design, launch, and grow their products and services. Our services include user research & insight, user experience strategy, user experience design, user interface design, user & usability testing, and team workshops & skill development.
  • Career Break
    Health And Well-Being
    Career Break Aug 2023 - Dec 2023
  • Bryter
    Head Of Design
    Bryter Jul 2021 - Jul 2023
    New York, Us
    Led UX design, research, and UX writing across the company in partnership with engineering and product management leadership and founders. Responsible for driving vision, process, and culture around design.Provided leadership, inspiration, and hands-on support to multidisciplinary UX team of up to 11 product designers and UX writers distributed across seven countries. Mentored and supported team members, finding opportunities for personal and professional growth in the context of the business’s needs and the team’s capabilities.Scaled the UX team to double its size. Established growth strategy and inclusive hiring practice that led to a high-performing, diverse team across career levels, gender, and backgrounds. Evolved onboarding, working practices, and team rituals to support scaling, collaboration, and consistency.Drove conversations with executive leadership to set direction around business and product strategy and better understand BRYTER’s audience and market.Facilitated career transitions in response to changes in business context and company strategy.Established company-wide practices and resources for peers and leaders in support of annual performance reviews and change management processes.Facilitated the organization’s understanding of product design, realizing a shift from “pure UI” to understanding design’s impact on business and technical conversations. Mentored product managers, engineering managers, business analysts, and other individual contributors to adopt design thinking practices.
  • Bryter
    Staff Product Designer
    Bryter Dec 2020 - Jun 2021
    New York, Us
  • Idagio
    Staff Product Designer
    Idagio Jun 2019 - Nov 2020
    Berlin, Berlin, De
    Grew a culture of user research, cross-functional team collaboration, and best practices for product design. Mentored product designers and product managers in best practices for product strategy, design, and user research.Planned and facilitated workshops with teams in-person and remotely, improving team collaboration, to achieve goals of ideation, synthesizing research, and knowledge-sharing across functions—including classical music experts outside of product development and marketing.Brought user research to the front of our development process through education of its purpose and the many forms it can take, adapting to the requirements defined by both the current situation and the business’s needs.Designed new and refined existing user experiences on all platforms on which IDAGIO was offered, including leading a transition towards a “freemium” model in response to strategic pivot.Established best practices around remote collaboration and supported teams across the company during the shift from in-person to remote work during COVID-19.
  • Wire™
    Ux Lead
    Wire™ Aug 2018 - May 2019
    Berlin, Berlin, De
    Contributed to the product vision and roadmap through facilitation of user and stakeholder collaboration, user research, and requirements analysis with the Product team. Crafted a design strategy to support changing user and business needs, informed by collaboration with the executive team as well as heads of engineering, sales and marketing, and customer success.Planned and managed rituals and workflows for design team so that the team could meet the growing needs in a B2B market in the context of a no-hire period. Provided mentorship to the UX design team to support personal and professional growth.Facilitated workshops and presentations with teams across the organization to drive strategy and understanding of product vision and the human-centred design processes so that all teams could contribute to the user experience of the product.
  • Ux Winnipeg
    Ux Winnipeg Organizer & Host
    Ux Winnipeg Mar 2017 - Aug 2018
    Organizer and host of UX Winnipeg, an organization dedicated to supporting Winnipeg's growing UX community. Responsible for planning, organizing, and delivering events, workshops, and presentations, with duties including presenter recruitment, community outreach, and development of collaborative sponsor partnerships.
  • Ux Lab – Powered By Caribou & North Forge
    Co-Founder
    Ux Lab – Powered By Caribou & North Forge Mar 2017 - Jul 2018
    Co-founder of the UX Lab, Canada's first plug-and-play user and usability testing space. Located in the heart of Winnipeg's Exchange District, the UX Lab is perfect for user testing, usability studies, user and stakeholder interviews, and more.The UX Lab is powered by Caribou and North Forge.
  • Iqmetrix
    Ux Lead
    Iqmetrix Jun 2015 - Jul 2018
    Vancouver, Bc, Ca
    UX Lead on Endless Aisle, an interactive retail solution created to empower sales staff and in-store customers.Responsible for planning, conducting, and analyzing user research, including interviews, surveys, workshops, in-depth studies, and store visits.Create user experience strategies grounded in user and market research, user feedback, and company strategy and business goals. Collaborate with developers, BAs, and product managers across business lines to build consistency in vision and implementation, while providing mentorship, guidance, and feedback to UX design team.
  • Red River College
    Instructor For Web Usability
    Red River College Jan 2017 - May 2017
    Winnipeg, Mb, Ca
    Taught introduction to usability in UI design. Students learned to identify usability issues, apply best practices, plan and execute basic usability testing, and iterate on designs based on feedback as individuals and in teams.
  • Investors Group
    Ux Consultant
    Investors Group Feb 2015 - Jun 2015
    Winnipeg, Manitoba, Ca
  • Tipping Canoe
    Ux Designer
    Tipping Canoe Apr 2011 - Feb 2015
  • National Leasing
    Marketing Intern
    National Leasing Apr 2010 - Sep 2010
    Winnipeg, Mb, Ca

Jen Goertzen Skills

User Experience Design User Interface Design Mobile Interface Design Graphic Design Web Design Adobe Creative Suite Typography Illustration Photoshop Css Logo Design Indesign Corporate Identity Illustrator Html User Experience Usability User Experience Testing User Research Delivering Workshops Presentation Skills Adobe Photoshop Cascading Style Sheets

Jen Goertzen Education Details

  • The University Of Winnipeg
    The University Of Winnipeg
    Psychology
  • Red River College
    Red River College
    Advanced Graphic Design
  • Rrc Polytech
    Rrc Polytech
    Graphic Design

Frequently Asked Questions about Jen Goertzen

What company does Jen Goertzen work for?

Jen Goertzen works for Caribou

What is Jen Goertzen's role at the current company?

Jen Goertzen's current role is UX Designer, Design Leader - Previously Head of Design at BRYTER.

What is Jen Goertzen's email address?

Jen Goertzen's email address is je****@****rix.com

What is Jen Goertzen's direct phone number?

Jen Goertzen's direct phone number is +120480*****

What schools did Jen Goertzen attend?

Jen Goertzen attended The University Of Winnipeg, Red River College, Rrc Polytech.

What are some of Jen Goertzen's interests?

Jen Goertzen has interest in Science And Technology, Education, Arts And Culture, Environment.

What skills is Jen Goertzen known for?

Jen Goertzen has skills like User Experience Design, User Interface Design, Mobile Interface Design, Graphic Design, Web Design, Adobe Creative Suite, Typography, Illustration, Photoshop, Css, Logo Design, Indesign.

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