Digital Wallets & Tokenization

- Led strategic ideation to execution for Small Business Commercial Card digital application journey, leveraging data and competitive insights to enhance user experience- Spearheaded strategy, solutioning, and development for major card refreshes and limited time offers on the Commercial Card Portfolio (inc. Business Gold, Delta, Hilton), increasing New Accounts Acquired by 25% YoY and 3-year Billed Business Acquired by $8B- Led two-year long initiative to introduce a consumer bureau… Show more - Led strategic ideation to execution for Small Business Commercial Card digital application journey, leveraging data and competitive insights to enhance user experience- Spearheaded strategy, solutioning, and development for major card refreshes and limited time offers on the Commercial Card Portfolio (inc. Business Gold, Delta, Hilton), increasing New Accounts Acquired by 25% YoY and 3-year Billed Business Acquired by $8B- Led two-year long initiative to introduce a consumer bureau soft-pull capability on SBS card applications by spearheading discovery and solutioning, stakeholder alignment discussions, and technical execution- Oversaw remediation of over 300+ user accessibility defects on the digital application, which involved drafting new copy, alt text, and design elements to ensure legal compliance with ADA and Section 508 guidelines- Drove analytics transformation across the digital acquisition experience to ensure proper metrics tracking and customized reporting for new feature launches, serving as the team’s subject matter expert on app data inquiries- Introduced year-long A/B experimentation backlog and prioritization framework for the mobile application experience, increasing overall submission rates by 8%- Facilitated cost-saving initiative to decommission Free-to-End User SMS messaging and reduce OPEX costs by $3.5mm Show less

Global Loyalty & Benefits- Created product requirements and led development of a configuration tool in React, which provides a seamless experience for product managers and marketers in updating content on the Amex Card Benefits page- Led a migration to an internal React-based framework, allowing for a 50% improvement in load-time performance for page reaching 2.5mm users/month- Executed a major restructuring of codebases (consolidating 16 separate codebases to 4) for better… Show more Global Loyalty & Benefits- Created product requirements and led development of a configuration tool in React, which provides a seamless experience for product managers and marketers in updating content on the Amex Card Benefits page- Led a migration to an internal React-based framework, allowing for a 50% improvement in load-time performance for page reaching 2.5mm users/month- Executed a major restructuring of codebases (consolidating 16 separate codebases to 4) for better efficiency and standardization within the engineering team Show less

- Led a virtual classroom of 25+ high school students and 2 teaching assistants- Taught lessons on introductory HTML, CSS, and JavaScript- Modified lessons based on daily student feedback and increased student satisfaction by 20% by end-of-program

- Research Assistant at the Urban Attitudes Lab directed by Prof. Justin Hollander- Current research project (in collaboration with Tufts Prison Initiative) studies the high rates of dyslexia and learning disabilities in prison institutions- Directed educational videos to promote issues surrounding Urban Planning and Policy

- Campus Teaching Assistant for Introduction to Computer Science in Weston, MA and Website Design & Development in Claremont, CA- Supported the lead instructor in maintaining an engaging and accessible classroom environment for a diverse group of 20-25 middle and high school girls

Built an account settings page for Acenna’s web application using Python, Django and HTML/CSS