 Human resources liaison for the agencyo Demonstrated discretion and provided clear and concise information to ensure professionalism of agency.o Developed requirements for the EITS Onboarding Guide by participating in agency program planning and became the SME on the onboarding procedures at EITS. o Made sure documents stayed up to date with relevant information.o Developed a training for the new onboarding procedure. Organized and maintained all personnel HR files for the agency. o Organized files for appropriate records retention and created concise methodology.o Tracked all employee movement within EITS by means of a living Excel spreadsheet: COLA, step and grade changes, offboarding, onboarding, NPD-04 updates and details, and NPD-19 detail, all updated daily.o Provided statistical data and compiled reports for presentations at EITS executive level. TAC administrator for DPS background checkso DPS liaison for background checks – provided professional and kind interactions with DPS employees, making sure to gain their respect and admiration. o Provided EITS candidates with updated and concise paperwork. Scheduled fingerprint appointments.o Created an Excel spreadsheet that tracks up to date information of candidates through the fingerprint process.o Updated and streamlined the paperwork with clean, legible documentation that candidates can read. Recreated some documents and reached out to DPS for updated versions of others.o Created several packets for contractors in and out of state, EITS Las Vegas candidates, and EITS Elko candidates.o Researched each DPS location to see what is required for fingerprints and apply their methodology. Previously, only one packet was used for everyone, regardless of location. Remediated documents for ADA compliance, ensuring compliance with NRS standards. Processed NCAS billing, payment orders and receivers.

 Created original productions. Took over responsibilities of director without any formal education – directed and produced six financially successful shows for Piper’s Opera House. Functional requirements – elicited requirements with Storey County prior to putting on multiple theater productions.  Created documentation for rehearsals and actor/crew expectations. Scheduling – managed and directed activities to assure readiness and preparedness for the advertised show dates. Responsible for costumes and props to ensure readiness and availability. Reached out to local business for sponsorship opportunities.

o Conducted tours of Piper’s Opera House – performed independent research of historical events and timelines to give detailed presentation of Piper’s Opera House.o Maintained the building during events.o Handled money for Tourism.o Assisted in the Visitor’s Center. o Answered the phone.o Informed visitors on scheduled events.

 Responded to customers phone calls and emails using Zendesk. Gained insight into departmental functions to facilitate excellent customer service by extensive research and networking with internal departments. Tasked with performing detailed research on road and traffic jurisdiction for different counties, and adopted methodology for output to customers, and created detailed reports and documentation for Zendesk. Reports were presented to the different NDOT location engineers for performance measures. Tasked with creating a homeless encampment tracking project which would list and document details for encampments located in Washoe and Clark County. Pictures were inputted along with details solicited from residents. These reports were given to district engineers.  Human Resources liaison for department. Tracked service calls and documented customer concerns using Zendesk. Logged 13,000 calls and emails in the year. Coordinated meetings using Outlook. Wrote legal documentation for contracts sent to the Attorney General’s office. Processed payment vouchers and travel requests.