 Adhere to the highest standards of Burberry brand merchandising  Execute monthly merchandising floor sets in accordance with the company’s luxury visual expectations Effectively lead a high performing customer facing & service oriented department  Cultivate & maintain client relationships Demonstrate Burberry Leadership behaviors when dealing with all areas of the store & business.  Analyze sales/performance results to create specialized action plans to achieve desired results Observe staff on the selling floor & their interaction with customers, co-workers & overall customer experience level for purpose of reaching independent conclusions regarding areas of strength & opportunity for improvement  Implement & lead all sales & training initiatives

 Executed bi-weekly merchandising resets in adherence to brand standards Maintained selling floor visual merchandising daily Managed time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy Facilitated an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Trained & coached Retail Sales Consultants on operational compliance in order to achieve best in class audit results Acted as the operational liaison between agents, vendors, customers and various AT&T departments. Was nominated for & led audit compliance training in congruence with the Area Manager to teach new Assistant Managers AT&T standards for audit