Jen Hyde Email & Phone Number

Canonsburg, Pennsylvania, United States

• Ensures that all aspects pertaining to insurance such as: homeowners flood, life, disability and forceplace insurance for loans in the current servicing portfolio that is secured by real estate. Including butnot limited to: the payment of premiums, verifying sufficient coverage, monitoring and payment ofmortgage insurance premiums on applicable loans all while ensuring coverage is canceled inaccordance with federal requirements.• Escrow account management including setting up and maintaining escrow accounts for borrowersensuring proper allocation of funds for property taxes, homeowners insurance as well as other expenses.• Preparing annual escrow analysis to ensure adequate funding for future payments and compliance withregulations all while adhering to state regulations and maintaining accurate records anddocumentations to support compliance audits.• Processes all credit card payments while providing assistance to customers regarding their credit cardaccounts including payments, payment inquiries and account balances.

Canonsburg, Pa

• Review loan files as assigned for compliance with NVR, FNMA, FHA, VA, and/or FMHA guidelines asapplicable while ensuring all required loan disclosures have been completed and are being disclosedwithin service level agreements and regulatory disclosure requirements timeframes.• Deepened understanding of operational processes and requirements by tracking metrics.• Maintained comprehensive understanding of applicable laws, regulations, and industry standards.• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Greater Pittsburgh Area

• Daily job functions include but are not limited to: monitoring foreclosure loans and ensuring thatforeclosure actions on individual accounts are completed in a timely manner, according toinvestor/insurer, state, and regulatory guidelines, minimizing financial losses to the company.• Processing loan modifications and presales while assisting in training new team members andanswering questions from my peers.• Identify document deficiencies and communicate the same back to the appropriate branch personnelwithin the timeframes mandated and with a minimal error percentage.

Bridgeville, Pa

• Assisted customers in opening, managing, and optimizing their bank accounts and other financialproducts while referring clients to appropriate internal partners such as mortgage specialists orinvestment advisors.• Cross sold various banking products to new and existing customers to meet their financial goals.Maintained up-to-date knowledge of bank policies, procedures, and regulations to ensure compliance atall times.

Washington, Pa

• Directed communications, managed shipments, facilitated transactions with vendors, customer service,ran registers, in charge of multiple tasks to be completed in a timely manner, scheduled employeeworkloads, at times managed a team of 4 to 10 employees.• Established positive relationships with vendors, suppliers, and other industry professionals.

Greater Pittsburgh Area

• Managed and updated Pittsburgh Human Resource Association Website and thePeople Do Matter website.• Designed and created brochures, signs, and invitations for meetings and conferences.

Associate In Science, Multimedia Technologies

Multimedia

Education record

Marketing