Jen Hyde Email & Phone Number

Canonsburg, Pennsylvania, United States

• Ensures that all aspects pertaining to insurance such as: homeowners flood, life, disability and forceplace insurance for loans in the current servicing portfolio that is secured by real estate. Including butnot.
• Escrow account management including setting up and maintaining escrow accounts for borrowersensuring proper allocation of funds for property taxes, homeowners insurance as well as other expenses.
• Preparing annual escrow analysis to ensure adequate funding for future payments and compliance withregulations all while adhering to state regulations and maintaining accurate records anddocumentations to support.
• Processes all credit card payments while providing assistance to customers regarding their credit cardaccounts including payments, payment inquiries and account balances.

Canonsburg, PA

• Review loan files as assigned for compliance with NVR, FNMA, FHA, VA, and/or FMHA guidelines asapplicable while ensuring all required loan disclosures have been completed and are being disclosedwithin service level.
• Deepened understanding of operational processes and requirements by tracking metrics.
• Maintained comprehensive understanding of applicable laws, regulations, and industry standards.
• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Greater Pittsburgh Area

• Daily job functions include but are not limited to: monitoring foreclosure loans and ensuring thatforeclosure actions on individual accounts are completed in a timely manner, according toinvestor/insurer, state, and.
• Processing loan modifications and presales while assisting in training new team members andanswering questions from my peers.
• Identify document deficiencies and communicate the same back to the appropriate branch personnelwithin the timeframes mandated and with a minimal error percentage.

Bridgeville, PA

• Assisted customers in opening, managing, and optimizing their bank accounts and other financialproducts while referring clients to appropriate internal partners such as mortgage specialists orinvestment advisors.
• Cross sold various banking products to new and existing customers to meet their financial goals.Maintained up-to-date knowledge of bank policies, procedures, and regulations to ensure compliance atall times.

Washington, PA

• Directed communications, managed shipments, facilitated transactions with vendors, customer service,ran registers, in charge of multiple tasks to be completed in a timely manner, scheduled employeeworkloads, at times.
• Established positive relationships with vendors, suppliers, and other industry professionals.

Greater Pittsburgh Area

• Managed and updated Pittsburgh Human Resource Association Website and thePeople Do Matter website.
• Designed and created brochures, signs, and invitations for meetings and conferences.

Associate In Science, Multimedia Technologies

Multimedia

Education record

Marketing