Jen Knutson Email & Phone Number

My husband and I own our own online business in conjunction with a coaching and mentorship program where we evaluate ambitious, self-driven people who want more out of life and want to take back control of their time and money by teaching them how to develop a passive income.

• Supported three different clinics as the only Health Information support• Maintained patient records and prepare charts for the following days' appointments• Provided accurate and timely filing and retrieval of information while maintaining confidentiality and meeting the established standards.• Assisted hospital HIM staff in implementing a terminal digit filing system

Bloomington, Mn

• Provided pro-active and on-going communication and education to designated hospitals and clinics’ staff regarding HealthPartners products, policies, procedures, and systems• Reviewed submitted claims to ensure contracted rates are followed and help providers understand payment methodologies, such as APC, DRG, and RBRVS• Collaborated and problem solved with internal HealthPartners departments to improve administrative efficiencies to allow the providers to successfully deliver care to HealthPartners members

Bloomington, Mn

• Provided excellent service and assistance to current members on Medicare and Medicaid HMO plans in a fast paced, member-focused environment• Consistently managed 8-10 calls per hour with a constant 94% or higher monitoring score• Acted as a resource and mentor for other Member Services Representatives through a Level 2 position by giving guidance and coaching others • Assisted members on Medicaid plans through the appeals and grievance process

Associate'S Degree, Health Information/Medical Records Technology/Technician

Bachelor Of Science (Bs), Marketing