Jen Labbe Email & Phone Number

My career at Rollover Rep includes fielding calls from several facilities contracted by our company. Our phone lines are always available, so help seekers will always reach a human who can interact with them and gently gather their information. Through compassion and understanding, we can guide callers to the next available admissions representative for the facility they are looking to connect with. As a quality assurance analyst, I assess the calls taken by our agents to ensure they are obtaining the information from our help seekers according to company standards. I ensure that our help seekers and contracted facilities are receiving the quality performance they expect from agents in our industry. Job duties include but are not limited to;- Listening to multiple calls per agent to ensure consistency in quality- Providing constructive feedback to improve client engagement - Addressing any concerns with quality standards- Addressing agent questions and concerns - On call availability to answer agent queries - Accurate data entry- Insurance gathering- Handling multiple phone line system- Knowledge of Five9 and Prestavi systems- Trained to handle wellness checks and crisis calls- General knowledge of different levels of treatment for rehabilitation under both mental health and substance use- NAADAC trained

Lake Buena Vista, Florida, United States

At Disney, I am able to make a career from following my dreams. Creating magical memories that will last a lifetime for our guests is my central focus. Conflict resolution and ensuring all concerns are heard allow our guests to feel valued, and continue their vacation without worries. I regularly interact with guests, engaging their imaginations and keeping the story alive of their most favorite characters.

Maine, United States

For several years, I worked with hospice clients and their families at Comfort Keepers. My responsibilities included medication distribution, assisting folks with their daily life activities as well as helping families transition during the end of life process. My number one goal was to leave my clients more comfortable and less stressed than when I came on shift.