My core passion is unification, which I have found over my years of in-action study is the key to achieving breakthroughs ~ by way of deep connection, analytical problem-solving, and heart. My ongoing aim is to be a positive force of influence that emboldens leaders to unlock their full potential. As a result, they guide their teams and organizations toward success, turning strategic thought into real action.----- Jen’s career journey is rooted in the genuine care for who people uniquely are at their core. Beginning with critical service skills as a Mortician and now doctoral candidate, Jen’s path is paved with the desire to create environments where people truly feel safe. In the business landscape, she enables safety through the intersection of a person’s skill set, chosen profession, and the ideal workplace. Jen is a proven leader, holding several pivotal roles for organizational change in startups and corporations to guide in fostering healthy, thriving cultures across the U.S. -- City of Sioux Falls, Sioux Falls Development Foundation, Prairie Family Business Association + Affinity Peer Groups (BankWest SD, Soles Enterprises, APEK Holdings, Tulum Innovative Engineering, Moffatt Products + R Wine Bar, Meyer Property Management, McDowell Financial Group, Interim HealthCare of Eastern SD), EmBe + Women in Leadership, Canfield Business Interiors, Van Buskirk Companies, Park Construction, Journey Construction, East River Electric, Wapiti, Prime Time, RAS Companies, VAA Engineering, All Surfaces, Glacial Lakes Energy, Grand Prairie Foods, Dacotah Bank, Coughlan Companies/Capstone, Infinite Campus, USD Nursing, Harvard Integrations --

- The solution is closer than you realize - With over 13 years of experience as a driven business professional, my focus has centered on leadership character, attitudes and behavior, talent development, project management prioritization, and organizational effectiveness. My number one career focus, in nonprofit and for-profit sectors, is organizational health, determining the ‘why’ behind a healthy versus unhealthy workplace culture and working with those culture members to implement the necessary positive changes to improve company-wide morale and performance. Through managerial and HR experience in fintech, medical, retail, and grief care industries, I have developed a sincere passion for people-centered progress, instilling situational and servant leadership, effective communication, and high-performance teamwork. I am driven by creating personal connections, analytical problem-solving for continuous improvement, and transitioning strategy into execution to improve corporate health and wellness through focused training and one-on-one sessions along with in-depth follow-up, analysis, and developmental programs built for accountability.

Central Payments Reimagined and Reestablished!• Established stand-alone, grounded HR elements for our growing Central Payments fintech with new Insurance Health and Wellness Benefits, implemented 1/1/2023; Safe Harbor 401k plan, implemented 1/1/2023; Company Officer Perks Package, implemented 2/1/2023; Tuition Reimbursement & Employee Referral Programs, implemented September 2022.• Broadened employee wellness and employee perks programs from Intern to Officer.• Grew our employee success reach to support Executive and Leadership Team goals, positively impacting each staff member across 16 departments and 16 states.• Continually invested in staff's learning, development, growth, and succession plan opportunities.

All Things People; All Things Business #bettertogether• Executive Coach, Culture Keepers President, Staff Mentor/Advocate, IT Steering Committee Member, and “Changent” supporting 16 departments.• Collaborated with and coached C-suite to ensure staff and culture remained central to organizational mission, vision, strategy, and growth plans.• Developed robust Total Rewards Program to enhance retention and employee experience across 14 states as well as Central Payments’ Communication Protocol (CP2) to further collaborative efforts and deter departmental siloing.• Handled 2 HR Due Diligence processes for CP’s change in control (8/10/22). https://www.siouxfalls.business/fintech-leader-focuses-on-developing-strong-workplace-culture-employee-success/

Meeting you at the intersection of Service, Finance, and Technology!As the Employee Success Manager (ESM), I am dedicated to:• Lead Central Payments’ employee recruitment, development, training, and performance management programs.• Interact regularly with executive management to ensure people and culture remain key considerations in our strategy and growth plans.• Create and deliver strategies for attracting and developing high-performing people.• Provide clear and effective counsel to management on personnel-related issues, including performance management, employee relations, organizational design, culture, and awards.• Work closely with Central Payments’ Culture Keepers group on employee recognition and social activities.• Lead recruitment by understanding staffing plans, salary budgets, and the needs of each position.• Ensure positions are marketed online in a manner that maximizes visibility to qualified applicants.• Develop compensation strategies to ensure consistency across the organization.• Maintain productive relationships with third-party recruiting firms.• Cultivate an active intern pipeline with local universities.• Assist payroll department with functions as needed.• Monitor market opportunities and advise accordingly on ways to add or enhance employee benefits options.• Ensure job postings and associated position descriptions are up to date and relevant.• Lead development of people by overseeing appraisal, succession planning, and feedback processes to strategically map and deliver development requirements for the business.

Leadership LifeScape is a premier program designed to bring together current and emerging leaders from all over LifeScape. This program covers many topics, all designed to help class members better understand LifeScape, to develop leadership skills, and to advance the mission.

Team MissionTo promote a culture of living out leadership that supports:• Employee Health, Safety and Well-Being• Rewarding and Recognizing Employee Excellence • Clear and Meaningful Communication

In this incredible role through LifeScape, I am responsible for planning, coordinating, and executing all training activities related to staff development and career mapping within the Professional and Program Development Department of LifeScape.As a LifeScape Trainer and Instructor through the University of Sioux Falls, SD, I incorporate tech-savvy in working with an array of technology applications and continually strive to up the game, improve and work for efficiency everywhere, and have a sincere focus on developing relationships. All in dedication to our mutual and unified mission: to help empower every individual we interact with to live their best, most fulling life!• Chair of Cultural Leadership Team, focusing on employee health, safety, and well-being through collaboration with senior leadership and front-line staff who support over 4,000+ people. Covid Management Team Member. • Instructurally designed and taught Supervisor Empowerment Training (SET) course, awarded master-level credit from the University of Sioux Falls, SD. • Hosted LIVE company-wide webinars and coordinated CE courses for staff. • Advocated for LifeScape through Keloland Media Group and promo videos. • Supported Kronos, TalentLMS, and Relias LMS implementations/initiatives.• Received company All Star recognition award and was chosen to partake in Leadership LifeScape, an annual development course for emerging leaders.

Volunteer as of January 2016 | BOD Member as of January 2017 | BOD Vice President as of May 2017 Work together to accomplish the shelter's goals, push its objectives, and provide the care and opportunity for NWA animals to have life-long companionship in caring homes.

Manager in Richfield, MN Oct '13 - July '14:• Team Leader: Effectively planned daily business budgets and drove store performance.• Managed, supervised, and trained individuals who comprised our daily team. • Served as Theft-Prevention Manager. • Maintained operational excellence to meet or exceed established budgeted sales, control expenses, achieve productivity goals, and fostered superior guest service.Completed Module Training Courses:• Moral/Ethics Training• Anti-Harassment Training• Loss and Prevention Training• E-Verify• Kronos

• Aided in the development of operational policies and adherence to HIPAA & OSHA compliance.• Maintained excellent relations with our clients as Patient Care Coordinator. • Managed clinic and clientele fiscal accounts as well as financials for events on and off-site.• Served as clinic IT support, managing all hardware/software issues.• Acted as primary editor for Marketing Director and created promotional pieces used in all clinics.• Coordinated doctor/nurse/esthetician schedules to advance new Edina clinic and further establish Burnsville site.

(Spent a year within these dates at Hartquist Funeral Home from April '12 - April '13, listed next. I was rehired by Henry W. Anderson Mortuary when I relocated to the Twin Cities.)• Acted as a key driver in implementing progressive technology with new device setup and usage to update business practice and profile. • Served as a Director/Embalmer between two family-owned chapels, further utilizing strong technical and clinical skills, with special focus on cosmetic restoration and excellence in sales.

• Managing Director for Pipestone Chapel. Assisted in the operation of five chapel location sites, including the burial association of Edgerton, MN.• As Director/Embalmer, facilitated, arranged, coordinated, and directed services for the communities of Pipestone, Luverne, Tyler, Jasper, Lake Benton, and Edgerton in Minnesota.

• Served as Director/Embalmer. Established good rapport with churches, members of clergy, and business men and women in the surrounding communities.• Demonstrated proficiency in Microsoft Word and Adobe Photoshop to produce custom advertising, print materials, and memorabilia.

• Social Media Administrator- Worked extensively to recreate and update the current website for David Lee Funeral Home: www.davidleefuneralhome.com- Implemented branding tools through newly designed brochures and created/maintained internet branching sites including LinkedIn, Facebook, and Twitter. • Intern/Arranger• Preparation Room Manager • Restorative Artist/Desairologist & Embalmer• Cremated Remains Registrar