Jennifer Monroe, Mba, Sphr,Shrm-Scp Email & Phone Number

Fletcher, NC, US

Fletcher, North Carolina, United States

A critical member of the People & Culture Team, I developed and lead a multi-year roadmap to centralize HR Operations into a high-quality, service-driven HR Operations Center of Excellence. Leading a team based in the U.S. and India, I was responsible for improving HR operations, transactional processes, and establishing best practices to ensure HR.

Asheville, North Carolina Area

I established, oversaw and directed all Human resources strategy and functions for the organization, ensuring all regulatory requirements were met despite limited resources and a slim staffing model. The ream was responsible for the daily operations as well as long term objectives for all HR, compliance, benefits, and payroll.

Asheville, North Carolina Area

Responsible for leading and overseeing the human resources functions within the organization. employee relations, performance management, and compliance.

Franklin, TN

Lead onsite HR professionals at 13 factories and 107 retail locations in North America, delegating local tasks for completion, provided guidance to onsite HR matters and company processes. Handled employee grievances and traveled to conduct employee investigations. Developed and managed manager and employee training.

Franklin, TN

Coordinated HR activities with leadership at Cricket Wireless locations across North America including conducting all aspects of employee life-cycle in a high-volume, environment. Assisted with various HR projects and tasks working closely with regional HR staff.

Greater Nashville Area

Supported the North America Team with various HR activities including recruitment, onboarding, benefits administration, and employee relations – working closely with HR management to ensure smooth HR operations. Worked with legal team on investigations and severance processes.

Franklin, TN

Responsible for pre-and post-interview activities including, but not limited to, initial screenings, coordinating interviews with department heads, application reviews, and employment verifications. Handled various life cycle administration functions to support operations.

Ocala, Florida Area

Assisted with the management of leave-of-absence programs, personnel records, benefit administration, workplace issues, risk management programs, and workers compensation functions.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Science (Bs), Social Science